Mortgage Outreach Services

Mortgage Outreach Chooses Mitel to Drive Exponential Call Center Growth

COMPANY
The MOS Group Inc. provides a wide range of financial services, including mortgage delinquency resolution under the name Mortgage Outreach Services.

EVALUATION
A Selection based on positive experience with Mitel, Mitel’s strength as an overall solution provider, and excellent relationship with Mitel Exclusive Business Partner (EBP) Chesapeake Communications Inc.

CHOICE
A Mitel Communications Suite (MCS) on the high availability Oracle Sun server with SIP Trunk, Mitel Applications Suite (MAS), Mitel Unified IP Client for Sun Ray™, 3300 MXe Gateways to support 14 T1 / PRIs.

WHY MITEL?

• Scalability. Complete solution handles current needs and can quickly expand as the company grows.
• Lower IT costs. Traditional PCs replaced with Mitel Unified IP Client for Sun Ray™ thin clients that cost less to buy and maintain and last longer.
• Hot Desking. Agents swipe a Java card in any Sun thin client unit for immediate access to personal desktop and phone settings, enabling sharing of resources over multiple work shifts.
• Teleworking. Enables teleworking and other arrangements for brick-and-mortar savings.
• Disaster recovery. Agents can access personal desktops and phone extensions anywhere, for fast recovery in the event of power failure or similar event.
• Centralized control. Single control center for managing applications and call load across multiple locations enables optimal use of technology and personnel and lowers IT maintenance costs.

Mortgage Outreach Services - Customer Highlight (PDF 760KB)