National Unified Procurement for Medical Supplies Co.(NUPCO)

NUPCO Cut Costs and Maintenance with Mitel Voice Virtualisation and VMware

The Company

National Unified Procurement for Medical Supplies Company (NUPCO) is the largest company of its kind in the Middle East. It is responsible for centralised procurement, warehousing, distribution and re-exporting pharmaceuticals, medical equipment and supplies for the benefit of all public hospitals and healthcare facilities in Saudi Arabia. It is part of the Saudi Arabian health reform initiative and was established in 2009.

The Challenge

NUPCO conducted a thorough evaluation of a number of communication vendors and Mitel offered the most cost effective, flexible solution that could grow with the business. The company was impressed by Mitel’s user friendly, intuitive user interfaces and wanted the ability to network individual offices and remote locations to provide the company with a future proof platform with additional applications when required.

Business type: Medical Supplies Company (NUPCO)
Location: Saudi Arabia
Configuration: Mitel Virtual Solutions
Website: http://www.nupco.com

Customer Needs

• One network for voice and data
• Reduced costs
• Reduced support time for the IT team
• Flexibility to add on applications when required
• Improved customer service
• Enhanced employee productivity
• Improved availability

Solution Components

• Virtual Mitel Communications Director (vMCD)
• Mitel Applications Suite (MAS)

Results

• Seamless communications
• Up to 40% saving in energy costs
• Maintenance reduced by at least 80%
• Downtime reduced by at least 80%
• Overtime reduced by 95%
• Augmented business continuity strategy with a robust network

NUPCO (PDF 401KB)