National Union Of Teachers

National Union of Teachers save £20,000 per annum with Mitel IP Solution

The Company

The National Union of Teachers is both a professional association and a trade union. It is the largest and most influential teachers' organisation in Europe, recruiting only qualified teachers, or those who are on courses or in posts that will lead to a teacher qualification.

The Challenge

All ten offices throughout the UK operated on different phone systems which proved both difficult and costly to manage. The organisation recognised that in order to save costs and maximise the IT department’s time, a new telephone solution was required to operate on one single platform.

Business type: Europe’s largest Teachers union
Location: UK
Configuration: IP networked offices, Mitel AWC and Mitel Contact Centre
Website: http://www.teachers.org.uk/

Customer Needs

• Improve service to members
• Enhance internal and external communication
• Save costs

Solution Components

• Mitel Communications Director (MCD)
• Mitel Audio and Web Conferencing (AWC)
• Mitel Contact Centre

Results

• Improved customer service
• Saved £20,000 on operating costs per annum
• More effective communication and connectivity between staff

National Union Of Teachers (PDF 324KB)