Pharma Consulting & Industries

Pharma Consulting & Industries select a Mitel IP solution

The Company:

Pharma Consulting & Industries develops, produces and markets vegetable food supplements and preparations, which meet pharmaceutical standards. The consultancy department also advises other companies wanting to develop and / or sell vegetable-based supplements, such as chemists, health-food shops and b-to-b companies (laboratories etc.).

The Challenge:

To improve customer service with a seamless communications system.

Business Type: Production and sales of vegetable food supplements and preparations, which meet pharmaceutical standards.
Location: Eede, Netherlands, Antwerp and Switzerland
Configuration: 3 x Mitel 3300 CXi Controllers, 27 Mitel IP Phones, Mitel Applications Suite (MAS) with NuPoint Unified Messaging and Mitel Border Gateway
Website: www.pharmaci.nl

Customer Needs:

• Flexible, integrated communications system
• Increased availability of internal and external employees
• Open platform
• Easy to expand and integrate with other systems
• Cost-effective
• Sustainable

Solution Components:

Head office in Eede, sister site in Antwerp, Swiss branch:

• 3 x 3300 Mitel CXi Controllers
• 27 Mitel IP Phones:

• 5 x Mitel 5340 IP Phone
• 9 x Mitel 5330 IP Phone
• 9 x Mitel 5304 IP Phone
• 4 x Mitel 5312 IP Phone

• Mitel Dynamic Extension
• Mitel NuPoint Messenger

Results:

The results of the implementation at Pharma Consulting & Industries:

• Increased employee flexibility: no more fixed workplaces
• Seamless transfer between landlines and mobiles
• Optimum availability with NuPoint UM
• Cost-effective: calls charged at local Internet rate, optimum staff deployment
• Future-proof thanks to the open platform and options for expansion and modification
• Improved service with Unified Communications: customer information appears on screen the moment a customer calls

Pharma Consulting & Industries Customer Experience (PDF 425KB)