Premier Beverage Company

Premier Beverage Company Achieves Service Performance Excellence with Mitel Business Dashboard

COMPANY
Premier Beverage Company of Florida, one of the state’s largest distributors of wine, spirits, and non-alcoholic beverages.

CHALLENGE
Achieve customer relationship excellence while increasing market share.

SOLUTION
Mitel Business Dashboard

RESULTS

  • Dramatically better customer service department performance
  • Average caller wait time reduced by 30%
  • Abandoned call rate cut by more than a third
  • Missed calls reduced by over half
  • Ability to set and monitor goals, perform meaningful employee appraisals, and develop performance incentives
  • Better, faster service for increased customer satisfaction

Premier Beverage Company - Case Study (PDF 1.7MB)

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