RFIB Insurance & Reinsurance Brokers

RFIB is a leading International Insurance and Reinsurance Brokers.

CUSTOMER CHALLENGES

  • Large and busy workforce in a high-pressure environment
  • A strong emphasis on telephone communication due to the nature of the business
  • Secure communication needed to complete high value transactions

SOLUTION COMPONENTS

  • Mitel Communications Director running on a Mitel 3300 MXe
  • Unified communicator Advanced
  • Unified messaging

RESULTS

  • Cost savings
  • Increased workforce productivity
  • Simplification of communication
  • Ease of access and use

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