Riso Scotti S.p.A.

Riso Scotti S.p.A. streamlines infrastructures using Mitel’s VoIP

The company
Riso Scotti is the parent company of a team of high tech companies, some of which are specialised in research and experimentation of growing rice and others in processing and transforming rice.

The challenge
To update the computer/telephone sytem on order to better handle future needs

About Riso Scotti

• Food industry
• 170 employees at Riso Scotti
• 450 Employees in the group
• Specialise in research and experimentation of growing rice

Customer Needs

• Mobility services tied to mobiles for various managers who travel abroad frequently
• Possibility of interacting with corporate systems like Outlook / Exchange
• Transfer of telephone system skills (Cost Centre) for maintenance to the ICT Manager
• Seamless Migration from TDM to IP
• Increase the frequent mobility of the workforce
• Simplify operations for staff relocation
• Maintenance of assigned telephone numbers
• Preservation of existing infrastructure and investment protection

Solution Components

• Mitel IP 3300, model MXE
• Mitel IP Phones 5312,5324,5340
• 50 users with analogue phones
• Wireless solution with 20 DECT mobiles
• Voicemail

Results

• Flexibility of the system to adapt to the company’s needs and procedures
• The pre-existing technological replacement considerd the necessary streamlining for a single network of connected infrastructures
• Simple interaction with Outlook/ Exchange
• High simplified maintenance and configurability.

Riso Scotti S.p.A. (PDF 396KB)