Salford City Council

Council Increases Productivity by 35 per cent with Unified Communications Solution

ABOUT SALFORD CITY COUNCIL
Type: Local Government
Location:UK
Configuration: Mitel 3300 IP Communications Platform (ICP), Microsoft Office Communications Server 2007 and Exchange Server 2007
Website: www.salford.gov.uk

CUSTOMER NEEDS

  • Promote flexible working environment
  • Improve collaboration between teams and departments
  • Increase productivity and efficiencies
  • To improve the effectiveness of existing advertising campaigns

SOLUTION COMPONENTS

  • Mitel 3300 IP Communications Platform (ICP)
  • Microsoft Office Communications Server 2007
  • Microsoft Exchange Server 2007

RESULTS

  • More than 85 per cent of calls now get through to the correct contact due to the operators using presence and being able to see who is available
  • Increase in productivity by 35 per cent with staff using IM and presence
  • Saving on real estate by enabling home working. Removing 30 per cent of desk space in the IT department and 25 per cent in the audit department

Salford City Council (PDF 1001KB)

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