Schneekoppe

Company: Health food retailer
Locations: Buchholz / Nordheide, Wittibreut, Germany, Vienna, Austria
Number of employees: 130
Website: http://www.schneekoppe.de
 

CUSTOMER REQUIREMENTS

  • Integration of the telephony solution within the existing ERP system.
  • Seamless integration of the unified communication solution within the terminal server system. Telephones can be controlled via the terminal servers.
  • Ability to contact all staff on mobiles and landlines on one number.

SOLUTION COMPONENTS

  • Mitel 3300 IP Communications Platform (ICP)
  • Mitel Unified Communicator (UC) Advanced
  • Mitel Unified Communicator (UC) Mobile
  • Mitel 5330 IP Phone

THE RESULTS

  • Optimum accessibility of the employees using just one telephone number for all connections
  • Option of using the telephones as service terminals due to the XML compatibility of the terminal device
  • Saving of approx. 5,000 manhours due to the intelligent IP solution
  • Over achieving the original overall cost targets

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