South Bend Clinic

Intelligent Applications of Unified Communications Technology to Streamline Internal Communications and Improve Patient Care

ABOUT SOUTH BEND CLINIC

Type: Outpatient healthcare provider
Location: South Bend, Indiana
Configuration: 10 facilities in South Bend, Indiana
Staff: 530 employees including over 100 physicians in 21 different specialties

CUSTOMER NEEDS:

• Effectively respond to patients’ medical needs
• New phone system for its 10 facilities in order to improve both internal and external communications
• Reliable and effective advanced unified communications (UC) functionality at the enterprise, departmental, and user levels
• Reduced telephone costs
• Reliable on-demand call center reports to measure patient activity
• Flexibility for future development and growth

SOLUTIONS COMPONENTS:

• Mitel 3300 LX Controller
• Mitel 3340 Controller
• Mitel 5201, 5215, 5220 Phones
• Mitel OPS Manager Call System Management and Reporting
• Spectralink SVP Servers
• Spectralink i640 Wireless Phones
• Cisco 1230 Access Points
• Cisco 3560 POE Wwitches
• Cisco 4510 Core Switch
• PrairieFyre ACD and Call Accounting
• AVST Voice Messaging and Unified Messaging

RESULTS:

• Increased revenue generation through WiFi phones with enterprise text messaging providing doctors with full mobility and time for more patients
• Enhanced patient service
• Expandable call centers, ACD, Teleworker phones
• Hot desking capabilities
• Saving time and frustration through instant messaging

South Bend Clinic (PDF 179KB)