Southern Rural Water

Southern Rural Water Locks in Savings with Mitel

The Company

Southern Rural Water employs approximately 140 people, and is responsible for water delivery, managing major dams, operating irrigation districts, and licensing groundwater and river water use across the southern half of Victoria. The organisation is spread across an enormous geographic region in rural Victoria. Major offices are located in Maffra, Werribee, Ringwood, and Warrnambool, with a further 14 small sites throughout the region.

The Challenge

To reduce ongoing communications costs, Southern Rural Water deployed Mitel Communications Director (MCD) running on Mitel 3300 IP Communications Platforms (ICP) at each of their four major offices.

Business type: Utility
Location: Victoria, Australia
Configuration: Mitel Unified Communications Solution
Website: www.srw.com.au

Customer Needs

• Better communications services for small offices
• Lower costs for calls between offices
• Inbound contact center
• Improved handling of after-hours calls

Solution Components

• Mitel Communications Director (MCD)
• Mitel Teleworker Solution available through Mitel Border Gateway (MBG)
• Mitel Contact Center Solution Business Edition with Intelligent Queue

Results

• Reduced ongoing communications costs
• Improved inbound customer service call handling and reporting
• Sophisticated after-hours call routing

Southern Rural Water (PDF 417KB)