The City of Charles Sturt

City of Charles Sturt improves Flexibility and Productivity with Mitel Unified Communications

The Company
The City of Charles Sturt is the local government region situated to the west of the Central Business District of Adelaide, South Australia. Council services a population of approximately 105,000 residents, providing services such as road maintenance, waste collection, recycling, property planning and heritage protection.

The Challenge
To improve the ability to communicate between various offices and streamline customer service delivery.

About Amstelland Hospital

• Local government region, Adelaid, Australia
• 450 Employees
• Provides services to over 100,000 residents

Customer Needs To build a platform that could easily handle all needs for many years and to improve the ability to communicate between various offices and streamline customer service delivery.

Solutions Components

• Mitel Communications Director (MCD)
• Mitel Contact Center Enterprise
• Mitel Intelligent Queue
• Mitel Live Business gateway

Results

• An organisation-wide single employee directory for phone communications.
• Productions of automatically scheduled web-based reports
• Easy to make routine changes to configurations and call handling settings.
• Easily integrated the solution with Microsoft application environment already used by council.

The City of Charles Sturt (PDF 617KB)