Valley ENT

Cost-effective mobility for medical practitioners and greater accessibility for patients

When several doctors first joined their practices to create Valley ENT two years ago, the growing number of patients quickly outpaced their legacy telephone network, resulting in hundreds of missed calls each week. The doctors and staff that work at multiple offices and clinics also frequently missed calls simply because they were mobile.

They needed a new business communications solution that could keep up with their growth and their increasingly mobile workforce – one that was simple to implement across multiple sites. Already familiar with the potential of voice applications, George Smaistrla, CEO of Valley ENT, went shopping for the solution. The ideal contender, proposed by TransWest Network Solutions, a Phoenix-based voice and data integration solution provider, was Mitel®.

Type: Largest Ear, Nose, and Throat practice in Arizona
Location: Numerous locations in Phoenix and Tuscon, Arizona, U.S.
Website: http://www.azvent.com

Customer Needs

• Resolve the high rate of missed calls and the escalating expense of multiple mobile and messaging services

Solution

• Mitel Communications Director

Results

• Cost-effective mobility for doctors working at multiple locations
• Greater customer responsiveness with increased first-contact resolution
• Higher productivity as doctors can hot desk to any phone in the world, take their calls and messages – working as though they are at their desk
• Always available, always connected to the business network
• Significant operational savings

Valley ENT (PDF 1.3MB)