Wealden District Council
Wealden District Council takes advantage of IP Communications through intelligent migration with Mitel
ABOUT WEALDEN DISTRICT COUNCIL
Website: www.wealden.gov.uk
Customer Needs
- Flexible working
- Migration of telephone system to IP Telephony
- Improved customer service through better call management
- Ability to add-on to the existing telephone system
- Applications to assist with incoming calls
Solution Components
- Mitel 3300 IP Communications Platform (ICP)
- Mitel Teleworker
- Mitel Contact Centre
Results
- Home and teleworking available to employees
- Consolidation of workspace
- Improved call handling efficiency
- Improved call analysis
- Seamless employee transition
Wealden District Council (PDF 709KB)