Wealden District Council

Wealden District Council takes advantage of IP Communications through intelligent migration with Mitel

ABOUT WEALDEN DISTRICT COUNCIL
Website:
www.wealden.gov.uk

Customer Needs

  • Flexible working
  • Migration of telephone system to IP Telephony
  • Improved customer service through better call management
  • Ability to add-on to the existing telephone system
  • Applications to assist with incoming calls

Solution Components

  • Mitel 3300 IP Communications Platform (ICP)
  • Mitel Teleworker
  • Mitel Contact Centre

Results

  • Home and teleworking available to employees
  • Consolidation of workspace
  • Improved call handling efficiency
  • Improved call analysis
  • Seamless employee transition

Wealden District Council (PDF 709KB)

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