Whitney National Bank

Whitney National Bank chooses Mitel to move from multiple technologies to centralized data centers, lowering capital and maintenance costs.

Company

Whitney National Bank, the oldest continuously operating bank in New Orleans, and a banking industry leader throughout the U.S. Gulf Coast.

Challenge

Use a centralized voice communications infrastructure to support superior customer service at over 160 widespread branches, including bullet-proof failover and disaster recovery in a hurricane zone.

About Whitney National Bank

Timeless values and timely technology drive superior customer service at Whitney Bank

Type: Commercial, retail, and international banking services, as well as brokerage, investment, trust, and mortgage services throughout the Gulf South
Location: Headquartered in New Orleans, Louisiana
Website: www.whitneybank.com

Customer Needs

• Integrate many different inherited communications technologies
• Standardize and centralize their communications
• Acquire an efficient, cost-effective platform to achieve these goals and support their growing communications needs

Solution Components

• Mitel® Communications Director (MCD)
• Mitel NuPoint Unified Messaging™ (UM) 640

Results

• Cost savings. Moving from multiple technologies to centralized data centers lowers capital and maintenance costs
• Reliable failover and recovery. Data center redundancy and automatic failover features ensure reliable service availability and disaster recovery
• A platform for growth. Scalability, deployment flexibility, and interoperability make for easy integration of technologies introduced through future acquisitions
• A leading-edge future. Whitney's strong working relationship with Mitel aligns them with a clear strategy to provide cutting-edge technology into the future
• Superior customer service. Customers are assured of the efficient, personalized banking experience that has been at the heart of Whitney Bank's mission since 1883

Whitney National Bank (PDF 6.6MB)