Your Challenges

Public services delivery is job one.  You have multiple services delivered out of different offices under different business units meaning there is no continuity in communications. It’s an administrative burden to manage. You have investments in legacy equipment as you streamline and modernize your aging communications infrastructure.  Communication lags or in some cases, the complete absence of communication leads to service deficiencies.   You want to ensure people have the right tools to perform their roles in smarter, more efficient ways, but are cost-conscious. Government workers are not easily accessible due to a lack of integration between phones, devices and applications. Communications are complex and disjointed.  

The Mitel Possibilities

Whether migrating to IP one hand set at a time or one office at a time, Mitel offers agencies the freedom to choose. Prioritize your investments with flexible communication solutions designed to help you achieve improved workflow and efficiency as you introduce your agency, step by step, to new ways of working and operating.  We recognize that for change to positively impact your bottom line, it needs to be managed with a pragmatic approach.

•  Protect existing investments while delivering the advantages of a converged infrastructure through voice, data and video applications
• Do more with less to improve the quality of public services delivery.  With contact center management tools understand how calls are handled and abandoned with historical and real-time reporting
• Address modern mobility and cultural workforce realities through teleworking, wireless, hot-desking and mobile extension
• Enable immediate access to the right people at the right time for the right decisions with presence and availability tools
• Extend team working beyond traditional boundaries for enhanced organizational collaboration with Mitel Your Assistant™, teleworking and on the fly conferencing
• Better prepare for and respond to unexpected disruptions employing everyday communications solutions that complement continuity of operations processes and plans

Mitel’s evolutionary approach to modern communications fits the unique needs present in each of the sectors: