Children’s Hospital of Eastern Ontario (CHEO) Customer Success Story

By the Experts at Mitel

Each year, the Children’s Hospital of Eastern Ontario (CHEO) holds a 24-hour telethon to raise money for equipment, research, and support programs. In 2016, the CHEO Telethon raised a record-breaking $8 million.



From the video:

“The CHEO Telethon has been around for 33 years. It’s a community tradition. We’ve had volunteers that have volunteered for every telethon and we have donors that have donated to every telethon.

One of the challenges for a children’s hospital is that we can’t rely on our patients to be donors – they’re children! And their parents are at an age and stage in life when they don’t have a lot of disposable income to make big donations to a hospital, so we really rely on the telethon.

The funds are used to support the needs of families within CHEO, so that’s supporting everything from equipment purchases to some of the social supports that they require. It’s the staff training, it’s programs like the Child Life program where people work with kids and make as normal of an environment as possible for children. It’s from the very serious things, the expensive pieces of equipment – right down to boxes of crayons.

Without the technical support of Mitel, we couldn’t do it. We were actually in a predicament a number of years ago looking at this event, and Mitel provided a solution for us to be able to continue to hold an event that is so dear to us, but also to our entire community. –Kevin Keohane, President and Chief Executive Officer of CHEO Foundation

Without the donors’ support, the kind of care that’s available at CHEO currently would not be available.

I think the most beautiful thing is that we have partners like Mitel that work with us so closely, and we’ve been working together for so long and that partnership helps smooth the process out but also helps reduce the cost because we’re not for profit and our partners are very generous to us.

It is no exaggeration to say that if it were not for companies like Mitel, for the generosity of the companies and the commitment of their employees, we would not have the breadth of research that we have. We would not be able to invest in the cutting-edge equipment that we need for our patients and that we would not have those enhancements to the patient experience. None of that would be happening if it weren’t for the generosity, the commitment, and the ongoing support, year after year after year, of companies like Mitel.– Alex Munter, President and Chief Executive Officer of CHEO

We cannot do the telethon without Mitel. We can’t do the telethon without phones!  So that technology – well, the telethon just simply wouldn’t exist.”