Cloud Contact Center

Introduction

Customers communicate with organizations in a variety of forms—from phone conversations to email, web chat and social media. As each interaction may contain sensitive and confidential information, security has become a top requirement for consumers and enterprises alike.

Many companies are turning to cloud-based solutions for more robust security as part of their contact center strategy. Cloud contact center solutions provide many advantages over traditional on-premise solutions, including the lower upfront capital expenditure, deployment flexibility and scalability, relief of infrastructure installation and maintenance, and an instant gateway to advanced capabilities. One important benefit of cloud contact center solutions is the relief of security implementation. This built-in benefit—with the right cloud contact center solution—can translate into significant cost savings.

Mitel has implemented security measures that take a comprehensive multiple-layer approach that has been certified to meet industry’s standards including Payment Card Industry - Data Security Standards (PCI-DSS) and Health Insurance Portability and Accountability (HiPAA) compliance. In fact, Mitel has been providing secure cloud contact center solutions to leading enterprises, including some of the largest financial and insurance companies in the world, for over a decade.