Customer Snapshot: Harrow School

By the Experts at Mitel

“The proactive monitoring service, powered by Mitel Performance Analytics protects our investment in leading edge Mitel telephony. We know that problems like poor voice quality won’t impact our users, since MPA will help our support partner to address the problem very quickly." —Dr. Christopher O'Mahony, IT Manager, Harrow School 

Company Info: 

Location: Middlesex, United Kingdom

Industry: Education

Website: http://www.harrowschool.org.uk/

Situation: 

  • Leading independent school for boys steeped in tradition, founded in 1572.
  • Communications infracstucture for 400 acre campus serving 824 students. 

Needs: 

  • Best of breed infrastructure moving from ISDN 30 to SIP trunks, for cost savings, high performance and future proof communications.
  • Manage, proactive monitoring and support to ensure reliable operations 24/7. 

 Solutions: 

Results: 

  • Leading edge managed private cloud, with SIP trunks, provided by partner Arden Telecom.
  • Network and voice quality problems are detected and addressed by partner Arden Telecom before downtime can occur.
  • Troubleshooting is simplified with detailed voice quality data, secure remote access to devices and 24/7 monitoring.