Customer Snapshot: Libro Credit Union

 “Preventing downtime that affects our customer base is always top of mind. If we can’t communicate with them, we can’t serve them and that is a big problem. Mitel Performance Analytics allows us to be proactive and know about problems as soon as they occur, preventing downtime or a decline in voice quality.” -Doug Roswell, Banking Systems and Telecommunication Analyst Libro Credit Union

Company Info:

  • Location: Ontario, Canada
  • Industry: Financial Services
  • Website: libro.ca


Situation:

  • 70 year history of serving families, farms and enterprises in the region.
  • Prioritizes customer service, through 31 branches.


Needs:

  • Tools that will help find and fix problems on the network quickly, before service quality is impacted.
  • Central access to devices for remote troubleshooting would save time and money, and allow remote assistance from their Mitel channel partner.
  • Detailed data on voice quality, to pinpoint the source of a problem more quickly.


Solutions:


Results:

  • Network and voice quality problems are resolved before downtime can occur.
  • Troubleshooting is simplified with detailed voice quality data and SMDR records, and secure remote access to devices.
  • Backups for MiVoice Business with configuration files, call history and embedded voice mail provide peace of mind.