Sonnen

“Mitel is an excellent phone solution. I found Mitel to be very responsive to questions, needs, and concerns which is helpful in the process.”

- Jessica Brawner, Internal Operations Manager, Sonnen

 

Company:

  • Located in North America
  • Energy Storage Industry

 

Situation:

  • Global company with 250 employees worldwide and 50 employees distributed across North America
  • Streamline communications between sales, back-office support, manufacturing, service, field technicians and inbound call support
  • No business communication system in place, desire for a mobile-first communications solution

 

Solution:

  • MiCloud Office

 

Results:

  • Increased communication among employee base to efficiently serve customers
  • Click-to-dial capabilities and application integration will enable Sonnen to reach more customers efficiently
  • Analytics reveal areas of improvement for training purposes and enable Sonnen to ensure all support and technicians receive proper training