See how MiContact Center Campaign Manager's progressive dialing vastly improves the productivity of outbound teams and helps businesses proactively engage customers and uncover new revenue opportunities.
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Use MiContact Center Office to efficiently monitor, manage and route calls with real-time business intelligence, for both inbound and outbound contact center agent activity.
Learn how Mitel Phone Manager transforms business communications by giving users complete control over all phone features, reducing the need for training and also delivering business productivity and customer service enhancements.
With MiCloud Office, you get a business phone system that just works, but for those of you interested in what’s under the hood, let’s break it down.
In this video, we briefly recap announcements and key messages from Mitel Next January 2016 in Berlin, Germany. Announcements include Embedded Communications; Mobile Cloud Suite; Multi-ID; T-Mobile Netherlands Cloud & Clear; MiTeam; and healthcare technologies.
The way enterprises and their customers interact is changing. Do you have a smartphone? Then you already know that people are interacting, shopping, communicating, watching entertainment, getting news and working on their phones. Enterprises will need to re-shape their business models to stay relevant. If you are not ready for that future, here are some facts to get you moving.
Intelling Limited is a business processing outsource service, founded in 2012 by six industry veterans. Looking to establish itself as an industry expert and expand globally, Intelling teamed up with Mitel to power its customer experience.
As a human living in the 21st century, chances are you have your favorite businesses that make customer service a breeze or go above and beyond the call of duty.
As the “Original Isle of Wight ferry operator,” Red Funnel Ferries operates 30,000 sailings annually between the UK mainland and the Isle of Wight, 365 days a year, 24/7. Customer service is a key part of their business, requiring a fully featured and reliable phone system and contact center. Find out why their old phone system was no longer meeting thier needs and why they ultimately chose Mitel.
Customer experience is a key differentiator in today's ultra-competitive environment. More than ever, that experience is shaped and delivered through digital interactions, such as SMS, email, web chat, social media, and web self-service.