Customer Snapshot: Tessie Cleveland Community Services Corporation (TCCSC)

“We needed a solution that delivered security, call quality, flexibility and disaster recovery. Only Mitel demonstrated that they could do it all and do it in the cloud for less money than we were paying with our premise-based solution.” ; -Simon Dayan, Director of IT , TCCSC

Company Info:

  • Location: Los Angeles, CA
  • Industry: Healthcare Services (Not-for-Profit)
  • Website: tccsc.org

Situation:

  • Legacy PBX-based voice system with limited disaster recovery options
  • A complex communications ecosystem spread out across five locations and hundreds of different devices: desk phones, smartphones, soft phones
  • Decentralized voice system created a barrier to seamless communications across locations

Needs:

  • Exceptional security and encryption to safeguard medical data during communication/transmission
  • A redundant, fail-safe architecture to keep communications and critical health services in play
  • A seamless communications platform that allowed health workers to stay connected to their team (and to critical healthcare data) from any location

Solutions:

Results:

  • Cloud-based communications platform provides fast, seamless disaster recovery that is geo-independent and fully redundant
  • Health workers can now collaborate effectively across borders in real time to improve patient care
  • Advanced encryption meets compliance requirements for privacy/security and protects data as it moves between facilities and mobile devices
  • New communications features, including email integration and upcoming implementation of telemedicine videoconferencing solution, deliver more value to patients and physicians