By the Experts at Mitel
Feb 9, 2016
And now, please welcome Mitel CEO and chief mobile enterpriser, Rich McBee. Well gosh, I am so excited to be here. You know, the reality is holding the Mitel Next forum in Europe.I can't think of a better place to do it. And actually, in this city, Berlin. You know the reality is the city is rich in history, but it also has that cosmopolitan flair of the future. And that's really what you're gonna see today.
In October, we announced our strategy and vision for the mobile enterprise.How we would leverage our mobile capabilities, our cloud capabilities, and our enterprise capabilities to create new products and services that would fundamentally change the way we communicate and collaborate. Our vision for the company is pretty simple. Seamless communications and collaboration, one tap to connect. We say one tap because that's a mobile term.
We all have the vision, and we've all spent time trying to get these devices all to work together. And what we really want is just to be able to tap and I can have a voice connection. I can go from voice to text to video and back and forth.
You know, the reality is today, we're gonna show you that our strategy is becoming a reality. We use the Mitel Next forum as a vehicle to show technologies and show our thought leadership for the future. But also show the innovations that we're bringing to the market today. Some of the things you'll see today, I'm just very excited about.
While others talk about mobility, Mitel is the first to put a strategy in place that puts mobility first. Everything we do we come from a mobile perspective first, and that's quite a change for our company. As a matter of fact, we've been in business over 40 years. And to transition through the various technology changes that have happened I'm really a testimony to the curiosity and the passion for innovation that our employees have.
And the reality is, I stand here today, I'm very excited about the things that we're bringing to the market and that we're working on and will show you in Mitel Next in the future. You know, 83% of companies do not have a mobile enterprise strategy. They've got an enterprise strategy.
And they've got somewhat of a strategy for mobility. But they don't have a strategy of how they can link the two together to provide better business services for their customers. And for their internal organizations. This is a huge opportunity. When we look back and look at technology, just over the last 10 years for example, you see where at one point, you had a star tac phone which was a very innovative small thing.
And we look today, we see how fast technology is rapidly changing. Today, many times solutions are kind of cobbled together in an environment, I'll take this piece, I'll take this piece and I'll take this piece. But they're not seamlessly operating together. It's that seamlessness that we really seek.
Tomorrow we'll see and leverage seamless communications and collaboration. So voice communication, video communication to solve problems in one environment. That also means that we'll bring this seamlessness, communication and collaboration together. But it's not all about next generation technologies. Because there's huge legacy base of technology. So we have the past, the present and the future that we have to be thinking about, worrying about and making sure our solutions are seamless not only in voice and video and collaboration.
But also on legacy, modern or current, and next generation technologies. You know, recently I was at CES. For those of you who don't know what CES is, it's a consumer electronics show. It's the largest show on the planet Earth. And I, there's big shows let me tell you.
You know I think a mobile world congress, that's a big show. The Consumer Electronics Show is massive and as I;ve watched it year over year over year. What I've noticed is this transition. And the transition that, it used to be about things And this year was the year that I really saw things having mobile capabilities in it and communication and collaboration were the most important things.
We saw next generation cars. That Apple device is fully integrated into the cars and the vehicles. Everything was about how we seamlessly integrate communications and collaboration with the human experience. This was a fundamental change for that particular trade show. I can't wait to see it next year. Because if you think about all the things that were prototypes at that show, they'll be reality next year.
Cuz I see the speed that business is moving and technology is moving and I hope today you'll get a glimpse of a few things that we're doing that will surprise you. In terms of bringing things together and providing capabilities that are not only cool and collaborative, but down right help people do their jobs quicker, better, and more efficient.
Mobile and the cloud is very important to Mitel. We are innovating in the cloud and we are innovating in the mobile space. We're also innovating bringing these together. Most people wouldn't know that Mitel as a company from our mobile business that was recently acquired, we currently have over 2 billion With a B billion consumer subscribers using some format of our capabilities.
That's our installed base. Today. Every one of those consumers pretty much has some kind of job or work related activity that they do And bringing those things together is critical to us. It's the mobile cloud. It's important. It'll be the backbone for seamless, mobile communications that we are gravitating to as a company.
Because when you start your day, you start with your mobile phone. You don't start it with your desktop phone. You don't start it with any other device. You start with a mobile device. It's the blurring of the lines between consumer and enterprise. The fact of the matter is the work place of the future is gonna be where you are.
As we say, Work is a thing you do, not a place you go. Watch the Millennials. I watched as you all came in here today. Everyone's picking up their phone, and I guarantee you it's some kind of work that you're doing on that mobile device. That's the reality of our world.
That's how it's changing. To accelerate those changes we created the Mitel accelerator. I'm pretty excited about this. It's where we take our three legs of technology. Our enterprise technology, our mobile technology and our cloud technology. And we've taken a group of people and we've asked them to accelerate these 3 circles.
Take the intersections find things we can do faster and bring to the market faster than anyone else. Because we own all three pieces. We have access to the IP. We don't have to partner with anyone, we can make it all happen. And then integrate this technology in working with partners to bring new services to the market faster.
You know, I was Home for the holidays, and I was, and I don't get home that often actually, cuz I travel a lot. But I had some down days, so I got put in charge of getting all of our tvs working in the house. And I thought how difficult could this be?
I don't know how many of you have ever had someone come to your house or your flat. For a service call for something to deal with TV, cable, or Internet. I would have thought that this was gonna be a very easy thing. It was not an easy thing.
I went from anger to disbelief The curiosity over the four service calls, different services calls that came to my home to get this work on. The last piece is probably the best because that was curiosity. I had actually been taken Pictures, and I took a video, of look, this is what my TV's doing.
The first technician said, wow, that's terrible. I've never seen that before. But, this is what I'm gonna do. It didn't have anything to do with the picture I showed him. He started doing cable I said well maybe we should send this to your supervisor. And he looked at me and he made a very, a very compelling case.
He said you know, I don't know how I would do that. And I don't think he would look at it. That's where I hit the anger button. Then I went through this and I went through this and I saw that they keep coming back. They always started with the same thing.
I had to tell them the same story. What was happening? What was happening? What was happening? Fortunately, the last guy came, I said you wanna see my video, kind of joking. He said yeah let me look at it. Showed it to him, he says the issue is not in the house, it's outside.
Went out, fixed it, and it worked. But the reality is in observation all the tools were there to escalate it, to show other people what the problem was, to get the expert there quicker. But they weren't used. They weren't used. This was a major company that was servicing this.
Think of the cost of four independent service calls, schedules, contacts and all the things that have to happen to make that a reality. Huge waste of time and resources, for me personally. But more importantly, in this example, is for the company. The reality is, we've been innovating in this area, and we're really excited about it.