MiVoice Business 6900 IP Series Webinar

Take an in-depth look at the features of the MiVoice 6900 IP series in this Mitel webinar. With HD audio quality, premium Bluetooth accessories and seamless mobile pairing, the full potential of this desk phone series is explored in the webinar.


Sarah Morgan: The 6900 series IP phones. Like I said, there are three models in the range. They are a brand new industrial design from Mitel. We've spent a lot of time and energy getting feedback on them, and on the user interface for them as well. They have the classic, let's call it, the Mitel grill. Those ribs on the handset. I'm not sure in the EU if I'm allowed to say that you can put it on your shoulder, because I'm sure there's some health and safety legislation against that, but you can, and obviously it makes it easy to do that. The audio quality on these is outstanding.

You might expect me to say that, but I was part of the field trial for these, as was Dave, and even though I thought our previous series of sets were good, you could notice a difference on the audio quality. Like I mentioned before, each of the three models have high resolution color displays. That high resolution is very visible. It allows you much better clarity on some of the icons and the avatars and the text that appears on the displays, and as well they have other capabilities like a USB port, and we'll touch on what that can do. Expansion port for things like the key module. Headset ports, with the built-in EHS.

And we've got embedded Bluetooth on the 6930 and the 6940, and I'll talk a little bit about what we use that Bluetooth for. First off, for Bluetooth, we use it for our mobile integration. I can link my mobile phone with my desk phone. I can have a line appearance of my mobile device, effectively, it's like a line appearance, on my desk phone, so that should any call come in to my mobile, I can simply accept and take that call on my desk phone, and benefit from the better audio quality, not having to hold the thing up, use the speaker capabilities, and just the better audio experience that you have on a fixed phone.

I can move, obviously, calls from my mobile to my desk phone quite easily. We've had some of that capabilities for a long while with the handoff service within Mitel, with MiVoice Business. I can sync my mobile contacts onto my desk phone, so that instead of having to scroll through something on my mobile and then try and dial it through the desk phone I've just got all of my contacts in one place. If people hot desk into the phone, it syncs their contacts. If I log off, my contacts are no longer visible, so somebody couldn't come along and then start dialing out on my contacts. It makes that whole mobile integration much smoother. I can also charge my mobile from my desk phone. I can use that USB connection if I want to, just to use it as a charging capability while I'm in the office. The other thing I can do is use Bluetooth for other accessories, so we have a Bluetooth handset that gives you mobility from your desk.

I can add things like the USB capability, we've got a Bluetooth adaptor for the 6920, so whilst it's not standard on the 20, we are adding USB as a capability for people who need it, through a little USB dongle. Day one, we have our Wireless LAN adaptor which I talked about, and we have our PKM, that self-labeled PKM, with the color display as well. Let's just look at each model a little bit.

The 5300 series before anybody asks will absolutely continue to be available. All of the models, at this stage there are no plans to MD them. We may over time prune a couple of models. I think it's fair to say a huge amount of our volume has shifted onto the 20, the 20e, 30, 40 and 60. A lot less volume on the paper label phones, the 12 and the 24. For sure, they continue.

The accessories, as we start, let's just look at each phone. The 20 has got a three-and-a-half inch color display. The mobile integration is optional. Will have to buy the Bluetooth adaptor for that. Day one, the Bluetooth adaptor isn't available, so if people are looking for the mobile integration the 30 and the 40 would be the model to start with.

We have 18 programmable keys, that we present in three pages. We have this navigation key, the silver dial that you see, for moving between menus and selecting things. We have the soft keys that you're used to, a USB port on the back, an expansion port for things like the PKM, and then we have some common keys. Down on the left-hand-side we have our directory, our call history, voicemail access and a settings key. In that settings key there's a number of things we can choose to do, and I'll touch on in a minute.

On the right-hand-side we have our hang up and cancel key, redial, hold, our speaker, mute and handsfree key as well. That bottom section of the phone is common as you go through the models, so on the 6930 you can see again, same options there, with our volume up and down keys. Now we have mobile integration as standard, because Bluetooth comes as native on this device. We have a larger display, 4.3 inch. We have 72 programmable keys. Six pages of 12. We have one more soft key, and again, this has an optional Bluetooth cordless handset because we've got Bluetooth built in.

The 6940 then, it actually comes with that Bluetooth cordless handset as standard. It's got the same mobile integration, the same Bluetooth. It has a seven-inch touchscreen display, so much more information up and visible on here. Six context-sensitive soft keys, 96 programmable keys, and then all of those other things. On the display here, it's a little bit hard to see, but the top left-hand-side, you can see a small circle, an avatar.

With MiCollab, from the MiCollab application, we can share all of the images of people and their profile pictures, if you like, so that when an incoming call is presented it's showing who's phoning you rather than just presenting the number of who's calling. You can see in the main body of the display as well, if you've got speed dial keys of people, it comes up with their picture too. It moves away from just this number-based approach to a very similar look and feel that you get with the MiCollab client.

Again, being touch screen, it's very intuitive how to use it, and from here, from things like the settings key, you can define how you like to handle a call, whether you want it perhaps to go to a headset by preference or to the speaker by preference. There's a number of other audio settings. We have some different ringtones for example that you can choose. Again, that's something that's been hotly-requested over the years and is now available in the 6900 series phones.

Lots of choice as to which capabilities, lots of flexibility in how you can deploy them. Another thing we did on here is the concept of a long key press. If I have a spare key, I can press and hold that key. Then it'll offer my choices about, do I want to do a speed dial or other sorts of capabilities? Some of the favorite things that people want to program we've now made accessible through that long key press rather than having to go through menus and remembering where to find things. Just makes the user experience similar to a mobile and more user-friendly.

I think I may have touched on some of these. We have got the integrated Corporate Directory. And optionally you can connect to an LDAP directory for searching for contacts. You can have your mobile and your personal contacts on the device as well, so you don't have to keep going to different things to make a call. You get this picture, or avatar, as calls come in, with call history, all of those sorts of things. That's presented from the MiCollab server.

The ring tunes I've touched on. You can have, from the get-go, you can brand your screensavers, your idle screen. You just upload the images via, through MiVoice Business software, and then they become available on all of the devices as well. Like I said, we very much tried to take all of the learning from the next-generation MiCollab clients and apply them to the desktop. You'll see us do more of that as we go forward, as we're looking at the next releases of MiCollab and some more capabilities on these phones. We'll make it easy to do things like join an audio, web, video conference from the phone by a single button-press, rather than having to look into your calendar, work out the pilot number you have to dial and your access code.

What we're trying to drive to now is really integrating more of the components of our solution to leverage all of the value together. At the top of the display, you get simple things like whether your Bluetooth's connected, whether you have any missed calls, whether you're on your headset. Whether you've got your network connection active. Those kinds of things. All visible from the idle display.

Under that settings key, like I said, you can change your voice mail, your call forwarding, the language on the display, all of those sorts of things that make the phone highly versatile for lots of different use cases. In terms of accessories, day one we have our Wireless LAN adaptor. I'm a huge fan of this. When I work from home I have a cable trailing from my router through my dining room to where the desk is located. I can't wait to get my hands on one of these so I can eliminate that. Like I said, there's also environments where maybe you've got cabling challenges, so being able to deploy the phone wirelessly is a big benefit. We have Bluetooth cordless handset that I mentioned. You can see all the stats and speeds and feeds on there. Like I mentioned, it is standard with the 6940 and optional on the 6930.

Our color PKM, supported on all three handsets. 28 additional programmable keys. You can see the different color lines and line appearances that you get. The information that you get. You can daisy chain them together for greater capacity if somebody's using this as sort of a pseudo-console.

The integrated DECT headset is going to be launched later this quarter. It will require the Service Pack 1 on the software. It gives a great range for people being mobile in the office. I'm forever going to print something and staying active on my call on my DECT headset and I can wander off, collect my printout and carry on without anybody knowing. The wearability of these things, I find much, again it's personal preference, but I much prefer them to the in-ear devices. Again it's horses for courses really.

If you're on the phone all of the time, then the over-the-ear option is a great choice. This will be supported on the 6930 and 6940, and will have the normal call control buttons that you have been used to with the 5300 accessories. Later on this year we will be providing a wireless speakerphone. This will use the same Bluetooth capability.

I think this is going to be a very popular accessory. In small offices or maybe a manager's office they will be able to have a simple device for extending the audio around a meeting table without necessarily having to purchase up to something like the UC360 or the MiVoice Conference Phone. It'll just give a bit more flexibility in a number of different use cases.