What is Direct Agent Routing?

By Hal Werner

The Direct Agent Routing feature allows you to build direct relationships between your customers and agents by giving customers direct access to a specific agent – with powerful control over those interactions. Agents can provide a direct number to a customer allowing them to close sales more quickly and with a higher success rate. The feature can also be used to automatically connect callers with the agent they last spoke to, boosting customer satisfaction and accelerating sales close rates.