What is Progressive Dialing?

By Hal Werner

Progressive dialing is an automated dialing technique that presents contact information to the call center agent prior to dialing the phone number. The agent is given a specific amount of time to perform this review prior to the dialer automatically placing the call. Progressive dialing gives the agent time to review the contact information presented on the display device prior to the call being automatically launched by the dialer.

This displays the account information and phone number on a telephone screen. Considered more automated than a preview dialer but less than a predictive dialer.