What is Teleworking?

By Hal Werner

All types of technology-assisted work conducted outside of a centrally located work space (including work undertaken at home, outside calls, etc.) are regarded as telework. Telework has four dimensions in its definitional framework: work location, that can be anywhere outside of a centralized organizational work place; usage of ICTs (information and communication technologies) as technical support for telework; time distribution, referring to the amount of time replaced in the traditional workplace; and the diversity of employment relationships between employer and employee, ranging from contract work to full time employment.

Telework is facilitated by tools such virtual private networks, conference calls, videoconferencing, virtual call centers and Voice over IP (VoIP).