Just as you should go through and clean out your desk periodically (so that’s where that user manual for the old printer went!), you should also take a good look at your business’ communications tools to clean out, consolidate and reduce costs where possible.
Showing 11-20 of 33 Total
Leveraging Cloud and Mobile Technology to Improve Eldercare
We asked ten experts for tales of customer experience gone wrong—and learned some valuable lessons
Changes in the interplay between technology, location, culture and business are transforming where, when and how we work.
You have only one chance to make a lasting impression with a customer and that one impression often is handled by your contact center.
This white paper will provide a basic understanding of the processes that workforce management (WFM) encompasses that makes the modern customer experience operation possible.
Hotel guests are increasingly expecting the same types of smart, mobile, and connected communications services that they use in their workplace and at home.
Many companies are turning to cloud-based solutions for more robust security as part of their contact center strategy. Cloud contact center solutions provide many advantages over traditional on-premise solutions.
Voice documentation, literally speaking, is the process of documenting verbal telephone conversations.
Five ways to improve reachability in your organisation