Mitel InAttend

Mitel InAttend is the core application in our attendant offering and an essential part in the Mitel BluStar Collaboration Management (CMG) suite. It is a multi-featured attendant solution that is built on open standards and offers advanced collaboration features.

The InAttend attendant console provides all necessary information for efficient call handling, yet is fully integrated with the Mitel BluStar CMG suite for a complete UCC experience. It offers powerful search options, calendar integration, Microsoft Lync presence information, line state/presence/ activity status as well as SMS text messaging and many other collaboration features. The InAttend SIP-based platform opens a way for integration with various communication servers and offers multi- language support.

InAttend gives you:

  • An efficient way of handling high volumes of calls
  • Increased switchboard productivity
  • Up-to-date information on availability and activity status for all employees
  • User friendly design – user interface defined by attendants’ preferences and adjustable to users’ needs
  • Supports multi communication server environment
  • Presence information from Microsoft Lync and Mitel BluStar Server
  • Calendar information (Microsoft Exchange)
  • Possibility to integrate with the Mitel BluStar CMG suite Calendar information (Microsoft Exchange, Lotus Domino, Novell GroupWise)
  • A future proof scalable solution based on open standards

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