Communications for the
Entire Workforce
A single communications experience for frontline, desk, and contact center teams, with access to the CRM and line-of-business tools each role requires.
Mitel Workforce Experience (Mitel WX) is a core communications app framework that brings voice, messaging, meetings and contact center into a single experience.
By the Numbers
80%
of the global workforce is deskless, yet most are provided communication tools built for people sitting at a desk.*
70%
of frontline workers feel pressured to make these tools work, often turning to unapproved solutions that introduce security risks.**
57%
of workers waste time every day switching between an average of seven disconnected communication tools.**
* World Economic Forum · ** State of Workforce Communications in the AI Era
Optimized around every role, device, and deployment
Fewer apps, faster work
Mitel WX unifies voice, messaging, meetings, CX, and the line-of-business tools each role depends on, cutting the tool-switching that slows workers down.
Layout that follows every worker
A customizable, role-based layout follows every worker across phone, tablet, and desktop, adapting to whatever device the moment calls for.
Infrastructure on your terms
Flexible deployment, from sovereign cloud to hybrid to full on-premises, gives CIOs the availability, resilience, and data custody their organizations require.
Built to solve today's workforce
communication challenges
Every worker type, on the same page
The nurse on the floor, the agent on the phone, and the technician in the field work, with one consistent and familiar experience designed for their unique communications needs.
Vertical tools built into the same screen
Every role sees the calls, the team, the customer or patient record, and the system running the shift — alongside voice and messaging, in one place.
Communication embedded in daily workflows
Issues get resolved at the point of activity, with no app-switching required.
Faster coordination in time-sensitive, mobile-heavy roles
Rapidly connect teams with push-to-talk and hands-free tools, built for warehouse floors, emergency response, and field service.
Simple to deploy,
simple to manage
Mitel WX is easy to implement and manage across the enterprise, with embedded workflows and workgroup-based visibility.
Modernization without the rebuild
Transform your communications environment while preserving the infrastructure you've already invested in.
Continuity and control built in
Keep calls and messages running through outages, on infrastructure your organization controls.
One architecture, one client, every device
Give desk phone, laptop, and mobile the same login and the same interface, everywhere.
AI that makes people stronger
Apply AI to support the person doing the work, automating repetitive tasks and enabling voice and gesture control.
The separation between internal collaboration and customer engagement is collapsing. The platforms that matter next will be the ones designed for every worker, not just the ones at a desk. Mitel WX is built for that shift.
Mitel WX
Ready to simplify
how your workforce communicates?
Learn how Mitel WX brings communication into the flow of work, or connect with our sales team to plan your first steps.
Connect with our sales teamFrequently asked questions
What is Mitel WX?
Mitel WX is a core communications app framework that brings voice, messaging, meetings and contact center into a single experience. Mitel WX delivers the same identity and interface across phone, tablet and desktop, with a configurable widget-based layout that adapts to each worker's role. It is built on Mitel's integrated hybrid platform and designed for the whole workforce, including frontline and mobile workers.
Who is Mitel WX for?
Mitel WX is designed for the entire workforce, from the frontline and contact center agents to desk-based workers, within a single framework, rather than a knowledge-worker platform extended to everyone else. Office workers can manage multiple conversation streams and workflow tools; frontline workers get immediate communication and role-specific integrations at the point of activity. It is built for organizations in critical industries such as healthcare, government, emergency services and manufacturing, and for sectors with complex communication needs including hospitality and retail.
Does Mitel WX connect to the tools we already use?
Mitel WX brings CRM, EHR, Guest Services, and Meetings tools into the same screen as voice, messaging, and calendar, through AI-enabled workflows built in Mitel Workflow Studio. A worker sees the software specific to their job and their everyday communication tools together, without switching apps.
How does Mitel WX use AI?
Mitel WX applies AI where it makes a person more capable rather than unnecessary by leveraging the broader Mitel AI Ecosystem of solutions. For example, integrations to AI enabled workflows built in Mitel Workflow Studio bring AI assistants, voice and gesture control to a worker's fingertips. Access to key workflow tools such as CRM, EHR, Guest Services, and Meetings tools enable AI capabilities inherent in those critical workflows. AI is also applied to administration, workflow management, and operational insight.
How simple is it to move from MiCollab or OpenScape UC to Mitel WX?
Mitel WX is the next-generation client for MiCollab and OpenScape UC users, and the move is designed as a straightforward upgrade that protects existing investments. Administrators use Mitel Central, a simple, intuitive web-based tool, to transition users in phases while both solutions run side by side. Each organization sets its own pace according to its business needs.
How do Mitel WX and Mitel CX work together?
Mitel WX brings contact center agents and the wider workforce onto one platform. Mitel CX is planned to integrate directly into the Mitel WX client, so agents can handle customer interactions and reach colleagues across the business from the same app.