Mitel Increases Retail Revenues By Rescuing Abandoned Customers

London, UK, 12th January 2010
Mitel Increases Retail Revenues By Rescuing Abandoned Customers

Mitel Increases Retail Revenues By Rescuing Abandoned Customers

New Mitel retail kiosk solution encourages customers to stay in-store

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"It has been reported that up to two thirds of 'abandoned shoppers' go directly to a competitor, so attracting and retaining customers is critical for retailers. Businesses need to recognise that sales will be lost if, once in-store a customer request or query is not dealt with quickly and effectively," states Mitel's Retail Specialist, Lisa Dolphin.

The Mitel solution is especially effective when a request for assistance from a customer is routed directly to a trained sales associate via the Mitel Communications Director, call control software. The request can then be dealt with immediately either via a speaker that is built into the kiosk or in person.

Customers can also check on stock availability and if products are not available then alternative ones can be suggested to them via the friendly graphical user interface.

Mitel works with Mitel affiliate partner, Isca Networks, to deliver the retail kiosk that eliminates the risk of losing customers by presenting them with a choice to request assistance from any part of the store.

Note: Research was taken from the National Retail Federation

For more information view the Mitel retail video on Mitel TV at:
http://www.mitel.tv/index.php?pageid=90&masterid=11&language=EN®ion=EMEA

About Mitel

Mitel delivers flexibility and simplicity in smart unified communications solutions and applications for organizations of all sizes. Mitel is reinventing how successful organizations gain competitive advantage by easily collaborating and communicating over distance and time with customers, colleagues and partners. Mitel's (www.mitel.com) EMEA headquarters are in Caldicot, UK. Global headquarters are in Ottawa, Canada, with offices, partners, and resellers worldwide.

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