Evaluated Based on Current Offering, Strategy and Market Presence
- Among virtualization pioneers with head start in cloud business
- Strong channel and position in some vertical industries
- Expanding reach with growth via mergers and acquisitions
Forrester assessed strengths and weaknesses of eight vendors based on 40 criteria in three major categories: current offering, strategy and market presence. Mitel emerged as one of only two companies to receive the Leader designation. According to the report, "Mitel was one of the first vendors to virtualize its software, and this gave the firm a head start on the path to cloud-based offerings. Mitel has a strong channel and position in some vertical markets such as the public sector and hotels."
The report also cited Mitel's recent mergers and acquisitions strategy which has helped "grow the company from a scale and reach perspective, and integration of the companies it has acquired is going well."
Forrester concluded Mitel's report profile with, "Customers using Mitel for UC and telephony should consider MiContact Center Business—either hosted or on-premises."
To read more, download the report.
"Our business is centered around helping companies harness workplace wellness technology to create cultures of health and wellbeing. Offering a superior customer experience is foundational to who we are," said
"Customer experience is becoming the new battleground for business retention and growth, almost to the point of where it is as important as the products or services offered. Solutions for midsize contact centers must provide flexibility and enable a superior customer experience without compromising the bottom line," said
- Mitel is the fastest-growing provider of cloud business communications in the world.
- More than 60 million enterprise users trust Mitel each day.
- Download a free copy of the "Customer Experience for Dummies" eBook.
- Get the customer experience tips used by the pros.
- Read the white paper on delivering a digital customer experience for today's mobile consumer.
A global market leader in enterprise and mobile communications powering more than 2 billion business connections and 2 billion mobile subscribers every day, Mitel (Nasdaq:MITL) (TSX:MNW) helps businesses and mobile carriers connect, collaborate and provide innovative services to their customers. Our innovation and communications experts serve more than 60 million business users in more than 100 countries, and 130 mobile service providers including 15 of the top 20 mobile carriers in the world. That makes us unique, and the only company able to provide a bridge between enterprise and mobile customers. For more information, go to www.mitel.com and follow us on Twitter @Mitel.
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