NSW Institute of Sport Measures Running Costs and Mitel Comes Out Winner
Greg Baxter, Manager of ICT for the NSW Institute of Sport commented, “Our goal is to help athletes prepare for competition. We currently support 700 athletes across 23 sports. Our high tech coaching methods help athletes to reach their peak performance, and for many, that will mean the chance to compete at the Olympics.”
In 2006, the NSW Institute of Sport moved their 100 employees into new office space at Sydney Olympic Park. Most of the employees work at a central administration office, with small teams working in office spaces embedded within the various Olympic Park sporting facilities.
The large campus environment presents significant challenges, both in delivering communications services, and achieving the flexibility required to handle frequent reconfigurations. The communications system also needs to support the delivery of advanced sports performance analysis and coaching tools, to coaches and athletes training at sporting facilities.
The NSW Institute of Sport selected a Mitel 3300 IP Communications Solution (ICP) to handle the communication needs for their entire campus. Located at their central administration office, a single Mitel 3300 ICP unit delivers voice services across the NSW Institute of Sport’s various Olympic Park offices.
Gigabit Ethernet and wireless LAN solutions from HP ProCurve have been deployed as part of the solution. Fast Ethernet fibre links connect the central office to several sporting facilities at Olympic Park, with Wireless LAN technology allowing employees to easily access centrally stored sports performance data.
The Mitel IP Communications solution has also been completely integrated with Microsoft Live Communications Server, to deliver sophisticated voice and unified messaging services across the campus. The campus wide solution was designed and installed by Essential Data and Voice, a Mitel Platinum accredited systems integration partner.
Greg Baxter continued, “We looked at voice solutions from five major vendors before deciding on Mitel. Many of the solutions we considered looked good at first glance, but had ridiculously high ongoing fees. Mitel’s solution offered us the best value, with reasonable ongoing support costs, and easy to use administration tools.”
Helping athletes to improve their performance is of paramount importance to the Institute. Coaching staff are provided with sophisticated data capture and analysis tools. Instead of disrupting athlete training to analyse performance, coaches bring the technology to the athlete. The Mitel solution makes it easier for coaches to work effectively while they are trackside at the athletics centre, or at other key sporting venues at Olympic Park.
The phone system is tightly integrated with Microsoft Exchange email messaging and calendar services. This allows employees to have a single unified inbox for all of their voice messages, emails and faxes. The entire system is also presence aware, which allows any employee to immediately know how to best reach someone, regardless of where they are within the enormous campus.
Greg Baxter commented further, “Our coaches work across many of the Olympic Park sporting venues, so we really need to make it easy for them to stay in touch. By combining Mitel’s IP telephony solution with Microsoft Live Communications Server, our computers automatically divert phones whenever an employee steps away from their desk. We can instantly see presence information, so you can tell if someone is busy on the phone, even when they are sitting poolside at the aquatic centre. Mitel’s IP telephony solution has given us a lot of flexibility, and made it easier for us to support visiting athletes and their coaches.”
Gwilym Funnell, Managing Director of Mitel Australia commented, “Sitting your team members close together in an office used to be the best way to share information and work effectively. With presence awareness technology, instant messaging and automated call routing, you can unchain your employees from their desks, while achieving high levels of teamwork and performance.”
About NSW Institute of Sport
The NSW Institute of Sport (NSWIS) commenced operations in 1996, and is located at Sydney Olympic Park. The Institute offers specialist services to ensure that NSWIS athletes have access to leading edge coaching and sports technology, while also receiving tailored support to help balance their elite sporting commitments with personal development and a career. The Institute has almost 700 high performance athletes on squad or individual scholarships and offers 28 sport programs. Visit www.nswis.com.au for more information.
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