Prescott Welcomes Mitel Communications Solution
Arizona City Takes Lead in Improved Citizen Services
With a large geographical area being serviced by 23 separate phone and voice mail systems, Prescott operations manager Nate Keegan was tasked with linking 600 employees and all city buildings and departments, including police and fire, under one IP platform.
After considering bids from strong competition, he chose Mitel to do the job to network the communications of all city buildings. The combination of two Mitel 3300 IP Communications Platforms (ICPs), the Mitel NuPoint Messenger™ IP, Mitel Enterprise Manager, a Mitel 5310 IP Conference Unit, a Mitel 5550 IP Console, and 400 Mitel IP phones installed on a ProCurve Networking by HP infrastructure results in enhanced communications between city staff and citizens, while reducing costs.
“Our communications was a patchwork of many different systems which needed to be streamlined and cost-controlled,” Keegan said. “With NuPoint Messenger IP we have centralized voice mail for the first time, which allows city employees to respond to each other and, more importantly, to our residents much more quickly than we were able to before. And the 5550 IP Console incoming calls list allows our front-desk attendants at city hall to prioritize incoming calls based on the information they see on the screen right in front of them.”
“The City of Prescott’s forward-looking approach to their communications needs is an example of one municipality’s refusal to stay with the status quo in the face of rising costs and declining service,” said Mitel president and chief operating officer Paul Butcher. “Prescott has shown it’s possible to save the taxpayers money while enhancing services. As the city grows, Mitel’s scalable and flexible solutions will expand with it.”
“All in all, it is hard to overstate, on my end, the difference between pre-Mitel and post-Mitel for our organization,” Keegan said. “It is literally like night and day. This is due to the quality of the Mitel products and also directly attributable to the quality of service and support we have gotten from Mitel during the cutover process. My life would be much easier if all of my vendors were as easy to work with as Mitel.”
About Prescott, Arizona
Dubbed “Everybody’s Hometown,” Prescott is home to the downtown Courthouse Plaza, famous Whiskey Row, World's Oldest Rodeo, Prescott Fine Arts Association, Sharlot Hall Museum, Phippen Art Museum, Folk Arts Fair, Frontier Days, and Territorial Days. It has been officially designated as “Arizona’s Christmas City” by the State of Arizona. Visit www.cityofprescott.net for more information.
Mitel, a leading provider of unifying IP communications solutions and applications for business customers, is headquartered in Ottawa, Canada, with offices, partners and resellers worldwide. For more information, please visit www.mitel.com.
Mitel and logo are registered trademarks of Mitel Networks Corporation.
All other trademarks are the property of their respective owners.
For media and analyst contact information click here.