Survey: Majority of North American Business Employees Name TeleCollaboration as "The New Way to Meet and Collaborate"

OTTAWA, Ontario—December 8, 2009
Survey: Majority of North American Business Employees Name TeleCollaboration as "The New Way to Meet and Collaborate"

Survey: Majority of North American Business Employees Name TeleCollaboration as "The New Way to Meet and Collaborate"

Mitel-Commissioned Harris/Decima survey shows 68% of business employees support investment in TeleCollaboration; enhancing performance and reducing travel costs named as key drivers

MitelTeleCollaboration

The survey's findings, which can be found at: http://www.mitel.com/resources/2009_Collaboration_Survey_Results.pdf , reveal that 68 percent of respondents support the investment in TeleCollaboration, the combination of leading business collaboration tools with multi-party, high-definition, video conferencing software to provide full visual interaction with real-time desktop sharing, collaboration, and recording.

TeleCollaboration tools are necessary in today's business environment
When asked whether video/collaboration tools would be beneficial to their businesses, nearly 70 percent of respondents agree that it is the new way to meet and communicate with clients and colleagues. Additionally, 68 percent of supporters say they would use TeleCollaboration at least once a month. This expectation indicates that TeleCollaboration is becoming viewed as a necessity for conducting business and as the workforce grows more disparate across the globe, it is on its way to becoming the preferred means of connecting employees, customers, and partners together in a competitive, fast-moving business market.

Adoption, demand for new tools increasing
In the past year, overall use of communication/collaboration tools has increased most among people who use newer communication tools such as instant messaging and social networking sites: 57 percent for desktop videoconferencing, 53 percent for boardroom videoconferencing, and 53 percent for audio and web conferencing. Additionally, overall use of collaboration tools have also increased among softphone users (50 percent). This rapidly growing rate of adoption suggests that users are becoming more mobile and are capturing the benefits from collaboration tools to make them more accessible, and productive in how they work.

Cost savings a key benefit of TeleCollaboration use
Cost savings is a key benefit—and a key debate—with TeleCollaboration technology adoption.  According to survey responses, 39 percent of workers who travel would prefer communication/collaboration tools over travel. By curtailing travel without compromising face time or customer relationships, organizations are able to save on travel expenses, and make up productivity lost when workers are on the road.

However, the initial investment of both price and IT resources is still a sticking point for organizations with nearly 50 percent of respondents stating at least one of these reasons as barriers for not deploying these communications tools. While there is ROI to be had, out-of-pocket costs do exist—and in today's world of tight budgets and reduced staffing, video collaboration can seem out of reach. Mitel's software-based TeleCollaboration offering overcomes barriers to collaboration by giving organizations the flexibility to leverage existing assets to lower costs and ease management.

"Surveys of this nature are great because they offer a bird's eye view into an organization's thoughts and priorities regarding its collaboration needs, and allows Mitel to examine the barriers to adoption," said John Fricker, SVP technology of Harris/Decima. "Our work with Mitel puts their finger on the pulse of what North American business employees think about collaboration tools, and provides valuable insight for addressing the rapidly changing needs of today's businesses."

The Mitel TeleCollaboration Solution meets this demand, delivering a new experience in collaboration and HD video conferencing by connecting remote participants in a real-time collaborative environment that can rival or exceed what is readily achieved through face-to-face interactions. Not only is it cost-effective and highly scalable, it also allows greater collaboration among geographically disparate workgroups and enhances communication between customers, employees, and business partners. Providing additional simplicity, the TeleCollaboration Solution is accessed seamlessly from Mitel Unified Communicator® (UC) Advanced, the end users' one portal to launch all collaboration applications.

"This survey validates what Mitel has been hearing from its customers—that TeleCollaboration is a must-have in today's rapid-fire business environment," said Stephen Beamish, vice president of marketing and business development for Mitel. "With budgetary restrictions and the need for face-to-face interactions clashing in today's workforce, TeleCollaboration is a win-win approach that enables organizations to keep costs down and productivity up. We at Mitel will continue to develop market leading productivity solutions to meet continuing global competitive challenges."

"Our company has a geographically dispersed workforce so we had to spend a lot of time and money on travel for internal meetings," said Jack Gulas, vice-president, Maplesoft Technology. "The Mitel TeleCollaboration Solution allows us to minimize this travel while providing our employees with a collaborative environment in the comfort of their own branch office. Not only that but we have seen significant cost savings – the solution paid for itself within three months just by cancelling six trips between two of our offices."

About Mitel

Mitel delivers flexibility and simplicity in smart unified communications solutions and applications for organizations of all sizes.  Combined with a full range of managed services that include voice and data network design and traffic provisioning, custom application development, and attractive financing options, Mitel is reinventing how successful organizations gain competitive advantage by easily collaborating and communicating over distance and time with customers, colleagues and partners.  Mitel's (http://www.mitel.com/) US headquarters are in Phoenix, Arizona. Global headquarters are in Ottawa, Canada, with offices, partners, and resellers worldwide.

About Harris/Decima
Harris/Decima is one of Canada's most established names in public opinion and market research, with a 25-year track record of innovation and client satisfaction. Today, they are among Canada's largest full service research firms and fastest growing success story.

The secret of their success is simple: work hard to meet every client’s expectations, by providing professional service with a personal touch. Their people are driven to excel at helping their clients excel.

Harris/Decima surveyed 502 office workers; 150 Canadian residents and 352 United States residents. The study was conducted online from October 13th to 20th, 2009.

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