Mitel Technical Accreditation Program

In today's marketplace, customers expect a high degree of technical proficiency from their solution providers. The Mitel® Technical Accreditation Program (TAP) is a comprehensive multi-vendor accreditation program developed to ensure that your Mitel communications system is designed, installed and serviced by technicians certified in the latest technologies needed to deploy today's contemporary communications solutions. 

A higher level of solution competencies

Specifically, TAP recognizes a higher level of solution competencies in Virtualized Voice, Mobility, Contact Center, Unified Communications and TotalSolution modeling. 

TAP certifications are validation that Mitel authorizedPARTNERs who have achieved these designations have mastered the technical and sales expertise needed to implement the latest voice, video, virtual and other integrated networking technologies.

Benefits to your business

With Mitel Technical Accreditation designations, you are assured that Mitel partners who successfully complete these TAP competencies have met the highest levels of expertise to provide you with the highest levels of confidence, trust and efficiency in implementing Mitel Solutions – translating into reliable, high ROI systems for your business.

By partnering with a Mitel TAP Specialist, your business also benefits from:

• Expert sales assistance to help you identify, implement and support emerging communications solutions to improve operational efficiencies. 
• Knowing your communications systems are deployed based on industry-respected best practices, so your business runs more effectively. 
• Gaining sustainable competitive advantages by leveraging emerging solutions. 
• Working directly with Mitel fully accredited professionals. 

Certifications for every need

Mitel authorizedPARTNERs can choose to become a designated specialist in any one or all of the following competencies, based on the successful completion of the individual program requirements.

These specialist designations represent an investment made by Mitel authorizedPARTNERS in training and best practices, and provide for an optimal end–user experience.  

The Mitel Virtualized Voice Specialist designation requires completion of technical and sales certifications for the successful deployment and support of software solutions in a virtual environment with VMware®. 

The Mitel Mobility Specialist designation requires completion of technical and sales certifications for the successful deployment and support of Mitel enterprise mobility software and hardware solutions. 

The Mitel Contact Center Specialist designation requires completion of technical and sales certifications to enable authorizedPARTNERs to become "industry experts" in positioning, designing and implementing Mitel Contact Center Solutions. 

The Mitel Unified Communications Specialist designation requires completion of technical and sales certifications for the successful deployment and support of Mitel Unified Communications software solutions. 

The TotalSolution Specialist designation requires the completion of sales, operational and best practices certifications to successfully design, deploy and support Mitel solutions. What’s more, the TSP certification provides a foundation for developing a deeper relationship with customers resulting in higher customer satisfaction rates.

For more information on our TAP accredited partners, please visit the Mitel System Integrator (SI) Partner Catalog.