MSA Membership for Mitel Customers

How does the Mitel Solutions Alliance help Mitel Customers?

The Mitel Solutions Alliance is a key resource for prospective and existing Mitel customers. MSA provides centralized access to development tools, documentation and support to enable Mitel customers to develop complementary custom applications, integrate them into their IT networks, and use them to optimize their in-house internal business processes.

MSA enables prospective Mitel customers to research the portfolio of Mitel third-party partner (3PP) products and solutions before making a purchasing decision, to confirm the availability of Mitel-interoperable partner products that will meet their business requirements.

MSA resources for Mitel customers include:

• Information. A place to research the Mitel portfolio of compatible and approved 3PP products and solutions, in support of pre-sale due diligence (e.g., to confirm Mitel support for a customer’s existing or proposed product and solution infrastructure), as well as a means to help existing Mitel customers meet new business requirements with vetted 3PPs and confirmed interoperable and Mitel-certified solutions and services. This information is assembled and managed by MSA, but is accessible to anyone (MSA membership not required) through the Global Solutions Catalog (GSC).
• Developer Tools and Documentation. Enable rapid in-house custom application development, and integration of internal business processes and applications with Mitel virtual and premise PBX and desktop products. These materials are available to Mitel customers who join MSA.
• Developer Support. To minimize and speed in-house integration efforts, and help ensure the resulting work performs properly and reliably. Support is available to Mitel customers who join MSA.

The MSA program includes special membership categories and pricing targeted specifically at the needs of Mitel customer developers (as distinct from vendor-partners who will be reselling a product or service).