Partner Program

Mitel puts you, our channel Partner with our customers at the very center of our business. We value the investment Mitel Partners put in to positioning our solutions and have developed a Partner Program to reward you for your efforts. Mitel’s go-to-market strategy embraces partners from a broad spectrum of the channel community including communications resellers, carriers, solution integrators, cloud service providers and software practices.

Mitel’s Partner Program offers several tracks designed to allow our Partners to choose where they want to focus:

Communications Resellers,Carriers & Integrators

Track for partners that focus on premise, cloud, and hybrid solutions.

Cloud Service Provider

Track for partners that only focus on hosted cloud based solutions

Open Solutions

for partners who work with Microsoft Lync or other 3rd party voice vendors

Support Partners

for partners that want to install and service on behalf of other Mitel Authorized partners


for partners that only want to sell (but not service and install)

Regardless of the track followed, Mitel’s Partner Program was designed to create strong, profitable partners that customers can depend on.

How do we do it?

Peace of Mind for Our Customers

Our Customers depend on the expertise of their Mitel Partners to select the right solutions for their business needs while delivering their solution without interruption and maintaining it over it’s lifetime.

Mitel’s Partner Program ensures that all our Partners stay current on technical and sales certifications and can demonstrate customer focus. The Program also delivers rewards to our Partners based on ability and commitment.

Strength and Profitability for Partners

Building Your Profitability

At Mitel we recognise that for a relationship to be successful we need to positively impact your bottom line. We are committed to a business model that enhances your profitability and is flexible enough to help you win against your competitors.
Channel partners who demonstrate increased commitment to Mitel in terms of portfolio breadth, certification and revenues, can achieve a higher status within the Partner Program as Silver, Gold or Platinum Partners. Higher status means access to even greater benefits, including, but not limited to:

  • Greater profit building opportunities through more aggressive margins
  • Compelling rebate programs to share the rewards of growth and solution selling
  • Access to co-marketing funds to drive demand and brand awareness
  • Incentives to reward and motivate

Level designations are based on purchase volume, sales and technical certification credentials, customer reference and demonstration capacities.

Mitel carries the same level designations across all markets globally, regardless of partner type (i.e., Communications Reseller and Carrier) or region (EMEA, Asia Pacific and Americas all use the same four- level naming structure).

We listened to our channel partner community and know that one size does not fit all.  Although the naming and structure of the Mitel Partner Program is globally consistent, you can rest assured that the qualification criteria differs by country market and by partner type. Interested?