in this issue

INTELLIGENCE

RECOGNIZING THE HUMAN SIDE OF UNIFIED COMMUNICATIONS

Numerous recent studies
have show that the dominant effect of increased choices is often ...

INTELLIGENCE

A MATTER OF FIT: MATCHING YOUR COMMUNICATION
SYSTEM TO YOUR BUSINESS NEED PAYS OFF EVERY TIME

Astute businesses align
their communications
systems precisely with
their needs. ...

SOLUTION SPOTLIGHT

DICTATING THE FUTURE: MEDQUIST TRANSFORMS 110 OFFICES INTO ONE
VIRTUAL CALL CENTER

Mitel Teleworker Solution
allowed MedQuist to
drastically reduce real estate costs while improving customer service ...

INTELLIGENCE

WHEN SELECTING AN IPT VENDOR ASK THE RIGHT QUESTIONS

IntelliCom Analytics
offers a common-sense
approach to selecting an
IPT vendor ...

SOLUTION SPOTLIGHT

BOWMAN & BROOKE MAKES THE CASE
FOR UNIFIED COMMUNICATIONS

How do you keep a 450-employee law firm
communicating fluidly across the U.S. while reducing long distance charges? You get
creative …

INNOVATION

FREEDOM IS JUST ANOTHER WORD
FOR ... UNIFIED
COMMUNICATIONS

Mitel and Sun Microsystems —deliver desktop solutions that pare down energy demands and ramp up flexibility …

PERSPECTIVE

OPEN STANDARDS SHIFT THE
BALANCE OF POWER

“Great discoveries and
improvements invariably
involve the cooperation of
many minds.” ...

INTELLIGENCE

GRABBING A LIFELINE:
A SEVEN-LAYER BUSINESS-CONTINUITY MODEL

Successful business-continuity planning involves considering a
number of factors other than just technology ...