MiCloud Contact Center

Delivering an exceptional customer experience is the number one priority for most companies. With MiCloud Contact Center, you can manage your customer interactions more effectively without managing the complexity of a traditional contact center. We minimize the complexity and cost through advanced cloud technology, so you can focus on maximizing sales and customer satisfaction.

How it all works

With MiCloud, you get a business phone system that just works, but for those of you interested in what’s under the hood, let’s break it down. The brains of the system reside in our geo-redundant data centers and continue to provide service even in the rare event one goes down. Information and voice calls securely traverse the public Internet to reach their final destination using voice over Internet protocols (VoIP). Employees enjoy the same communications functionality regardless of whether they’re are in an office, on the road, or working from home.

By 2020, customers will manage 85% of their relationships with an enterprise without interacting with a human.

Contact a Cloud Communication Specialist