Dual Forking with Remote Call Control

Dual forking with remote call control (RCC) is ideal for Microsoft Office Communicator 2007 R2 users who want to integrate their Communicator client with a Mitel desk phone – in the office or at home – using a Mitel Teleworker Solution phone. They can also use Communicator as a SIP softphone when travelling or away from their desk phone.
Note: Microsoft has discontinued support for this integration option with Microsoft Lync™.

When the user selects “computer mode” for softphone selection, the audio is handled by the computer’s audio devices (speaker / headset / microphone). When the user selects “phone mode” for integration with the Mitel desk phone, the audio is handled through Mitel 3300 Controller and the Mitel desk phone.

A call presented to a user's desk phone is "forked" using the Mitel Unified Communicator® Mobile (UCM) technology to the user's Communicator softphone, and a call presented to a user's Communicator softphone is similarly "forked" by Microsoft® Office Communications Server (OCS) 2007 R2 to the user's Mitel IP phone.

When a call is received, the Communicator softphone and the Mitel desk phone will ring simultaneously. An informative incoming call notification on a user's PC allows them to answer the call on their preferred device with a single click.

For information on product and application interoperability, please contact your nearest Mitel office.