Remote Agents

Mitel Teleworker Solution extends the full voice and data capabilities enjoyed by agents in your contact center, to agents working at home or remotely. All a remote agent needs to be a fully integrated member of the contact center team is a Mitel IP phone, a PC, a home router, and a high-speed Internet connection.

Teleworker Solution offers:

  • Transparent access to corporate voice and data services without the need for a VPN (virtual private network)
  • High levels of security
  • Plug-and-work simplicity
  • Scalability with support for large numbers of remote workers

Benefits
Teleworker Solution enables you to:

  • Grow your contact center beyond the limits of its current facilities without increasing overhead
  • Offer agents the option of working at home without the need, expense or hassle of a daily commute
  • Recruit new skilled agents from outside your geographic area without requiring them to relocate
  • Retain the services of skilled agents who move away from your operation due to relocations

For information on product and application interoperability, please contact your nearest Mitel office.

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