Mitel Contact Center Enterprise Edition

Mitel® Contact Center Enterprise Edition is ideal for sophisticated contact centers of all sizes; from small, single sites to distributed, multi-site, virtual contact centers, it seamlessly scales to address any needs. Designed to ensure business continuity, it is a robust, resilient, and high-availability solution. It delivers extensive custom reporting, sophisticated routing and highly customized interactive voice response (IVR), and easy customized integrations for customer relationship management (CRM) and workforce management (WFM).

  • Resiliency and high availability
  • Support for distributed, multi-site, virtual deployments

Contact Center Enterprise Edition combines Mitel Communications Director (MCD), a robust communications platforms, automatic call distribution (ACD) software that resides on the communications platform, and a modular suite of feature-rich, web-based applications that reside on the enterprise server. These include:

Management and Reporting Applications Enterprise Edition

Mitel Contact Center Enterprise Edition provides a rich tool-set for business and operational insight into your contact center’s performance, including customized historical reporting and management tools, real-time status, cost accounting, and scheduling.

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Media Distribution and Routing Applications for Contact Center Enterprise Edition

Build a modern, distributed, and reliable contact center environment with tools that seamlessly integrate traditional ACD with sophisticated workflows and multiple contact communication media such as voice, email, web chat, and social media.

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Supervisor and Agent Productivity Applications Enterprise Edition

Mitel Contact Center Enterprise Edition provides state-of-the-art tools enabling contact center staff to work efficiently and flexibly. From the right phone solutions to seamless integration for remote agents, automated dialing, and CRM integration, Mitel lets you build a contact center that works the way you do.

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Virtual Resilient High Availability Contact Centers

Mitel Contact Center Enterprise Edition provides you with affordable, reliable options to deploy a unified contact center across multiple contact center sites and remote agents, all while ensuring business continuity in the event of a network outage or hardware failure.

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Third-Party Contact Center Applications

Through partnerships with several third-party companies, you can extend Mitel Contact Center Solutions with pre-integrated, best-in-class solutions.

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