Mitel Call Accounting

Mitel® Call Accounting is a comprehensive call costing solution that is available as either a single site or multi-site solution, and can optionally be integrated with Mitel Contact Center Management. Robust and reliable, it enables you to monitor and control telecommunication costs and give you a true picture of how much money is being spent and who is spending it.

Call Accounting enables you to:

• Monitor usage and establish call patterns for departments and work groups
• Track, report, and control telecommunication costs
• Perform cost recovery and carrier bill reconciliation
• Know if costs are excessive because employees are sharing toll free lines, calling restricted numbers, or calling their friends long distance

Two optional modules are available with Call Accounting:

• Subscriber Services – enables you to charge back departments, employees, and customers using markup or discount pricing.
• Traffic Analysis – helps you to determine if you are using your incoming, outgoing, and bi-directional trunks efficiently.

Benefits
With Call Accounting you will be able to:

• Incorporate data from multiple telephone systems to get the "big picture"
• Manage call flow and schedule staff when they are needed
• Know the distribution of telecommunication costs across departments and work groups, and verify carrier bills
• Know the availability of your employees, who they are speaking with, and how long they have been talking
• Resolve misuse of the telephone system
• Produce flexible rate tables that are tailored to the organization

For information on product and application interoperability, please contact your nearest Mitel office.

• Mitel Call Accounting Overview (PDF 466KB)