Benefits of the MiVoice Office Call Recorder Application
Quickly deliver dispute resolution
Quickly resolve any customer disputes by instantly playing back recordings of calls to ensure adherence to best practices and customer service delivery.
Store it, find it, share it
Instantly playback call recordings through your Mitel Phone Manager desktop client. You can even share or email recordings directly from a stored network location.
Ensure you’re compliant
In a highly regulated industry? Record all of your calls for compliance purposes. Plus, if you take credit card payment details over the phone, you’ll appreciate our PCI-compliant pause and resume capability.
Part of the MiVoice Office Application Suite
With the MiVoice Office Application Suite, your small business has everything you need to enhance your employees’ overall productivity, customer service delivery and quality of decision making.
Download the MiVoice Office Full Call Recorder Datasheet
Download the MiVoice Office Call Recorder – Small Business Edition Datasheet
Talk to a Collaboration Specialist
- Available in two versions: Small Business Edition and Full Call Recording
- Web based interface—accessible from any compatible browser on Windows, Mac or tablet
- Record up to 250 calls concurrently
- Play back call directly from Mitel Phone Manager desktop client
- In-depth tracking of call transfers and routes
- Easy-to-manage permission structure
- Inclusion and exclusion lists—record only what is needed
- Email or save calls or sections of calls
- Play back calls from specific extensions, agents or numbers