Strata CIX

Digital and IP Telephone System Unite for Businesses of All Sizes

Strata CIX Offers Communications Your Way

Whether your location has 10 users or 1,000, the Strata® CIX (formally Toshiba Strata® CIX) can be easily networked together to add capacity or link multiple locations into a cohesive, company-wide phone system, helping you maximize your return on investment.

 

IPedge Application Server

The IPedge® Application Server for Strata® CIX integrates three important applications into a single server — call manager, messaging and meeting. Whether you start with one application or all three, the IPedge Application Server for Strata CIX makes you and the business more effective.

Contact center

Your contact center doesn’t have to be complex to be powerful. With the Contact Center Suite from Toshiba, all you have to do is connect your Strata® CIX or IPedge® system to a Media Application Server to begin using this powerful application. A powerful array of Automatic Call Distribution (ACD) features, reports, online inquiry and recording capabilities make it easy to optimize contact center operations, increase customer satisfaction and improve efficiency. Best of all, this system will grow with you.

Systems management

For IPedge® business phone system and VIPedge® cloud-based phone solution, administration functions are built right into the system. No software installation or separate servers are needed. For the digital Strata® CIX system, administration capabilities reside on a companion server—the IPedge Application Server.

UCedge

The UCedge® client brings unified communications to Windows® PCS and Mac OS X® computers, Android™ and IOS® smartphones and tablets. UCedge works on VIPedge® and IPedge® phone systems, as well as Strata® CIX systems with an IPedge Application Server.

Salesforce integration

The customer experience has emerged as the single most important factor in differentiating a business, surpassing a company’s products and services as the traditional way to gain an edge over the competition. Today’s consumers are looking for good value for the price, but studies show that most buyers consider excellent customer service to be more important than a better product.

IPMobility

With IPMobility, mobile devices act as an extension of the office desk phone by providing a single-number reach to the user, availability statuses and advanced voicemail functionality.

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