Professional Services for Cloud

MiCloud subscribers want their business communications to just work with their employees enjoying the same experience regardless of whether they’re are in an office, on the road, or working from home.

They want this experience for the full range of Mitel’s unified communications and contact center technologies.  To create this experience, managed service providers work hard to ensure precise service turn up and smooth 24x7 operations for each and every customer. Behind all of this is an achieved mastery of the Mitel technology running in a hosting environment as well as highly tuned business and operational processes.

For service providers who may be new to MiCloud technology, new to hosting environments, or who may lack specific expertise such as MiContactCenter or MiVoice Call Recording, they turn to Mitel Professional Services to complement their in-house skills and accelerate their time to cloud revenue. 

The Mitel Professional Services team offers cloud-specific technical consulting, infrastructure detailed design, integration into the hosting environment, and set up of a sandbox environment. As the business scale and priorities evolve, the Mitel services team can stay engaged depending on managed service provider needs. 

Mitel Professional Services offer implementation services to remotely design and configure instances of all Mitel communications and applications in the service provider’s infrastructure, and offer day two support services all with standardized pricing models for fast quote turnaround.  Mitel make cloud onboarding and support painless.