5000 Series IP Business Telephones

Mitel products are designed with the highest standards of accessibility. Below is a table that outlines how Mitel 5000 Series IP business telephones conform to section 508 of the United States Access Board’s Electronic and Information Technology Accessibility Standards, specifically subsections 1194.23 Telecommunications Products, and 1194.31 Functional Performance Criteria. These criteria represent the test for Equivalent Facilitation under section 1194.5.

Section 1194.23
Telecommunications Products

Mitel 5000 Series IP Business Telephones

Criteria Is Criteria Supported? Remarks and Explanations
(a) Telecommunications products or systems which provide a function allowing voice communication and which do not themselves provide a TTY functionality shall provide a standard non-acoustic connection point for TTYs. Microphones shall be capable of being turned on and off to allow the user to intermix speech with TTY use. Not Supported  
(b) Telecommunications products which include voice communication functionality shall support all commonly used cross-manufacturer non-proprietary standard TTY signal protocols. Not Supported  
(c) Voice mail, auto-attendant, and interactive voice response telecommunications systems shall be usable by TTY users with their TTYs. Not Applicable This requirement applies to voice mail, auto-attendant, and interactive voice response systems. Even so, there is no aspect of the 5000 series IP telephones that would interfere with the operation or compliance of these systems.
(d) Voice mail, messaging, auto-attendant, and interactive voice response telecommunications systems that require a response from a user within a time interval, shall give an alert when the time interval is about to run out, and shall provide sufficient time for the user to indicate more time is required. Not Applicable This requirement applies to voice mail, auto-attendant, and interactive voice response systems. Even so, there is no aspect of the 5000 series IP telephones that would interfere with the operation or compliance of these systems.
(e) Where provided, caller identification and similar telecommunications functions shall also be available for users of TTYs, and for users who cannot see displays. Not Supported  
(f) For transmitted voice signals, telecommunications products shall provide a gain adjustable up to a minimum of 20 dB. For incremental volume control, at least one intermediate step of 12 dB of gain shall be provided. Supported

5000 Series IP telephones offer 15 dB gain from nominal (as per FCC part 68) with step sizes of 3 dB.

All 5000 series IP telephones have -9 to +15 dB adjustable handset gain. Mitel also offers a +6 dB amplified handset from Algo Communications Products Ltd. and +20 dB inline amplifiers from Walker Equipment Corp.

(g) If the telecommunications product allows a user to adjust the receive volume, a function shall be provided to automatically reset the volume to the default level after every use. Supported After use, the receiver volume of the 5000 Series IP phone will automatically be reset to either the user-defined or system default level.
(h) Where a telecommunications product delivers output by an audio transducer which is normally held up to the ear, a means for effective magnetic wireless coupling to hearing technologies shall be provided. Supported

These handsets do not generate RF interference. This adheres to FCC standards for electro-magnetic shielding.

All Mitel handsets have FCC-compliant primary inductive coils, permitting the phone to be used with inductively coupled assistive hearing devices.

(i) Interference to hearing technologies (including hearing aids, cochlear implants, and assistive listening devices) shall be reduced to the lowest possible level that allows a user of hearing technologies to utilize the telecommunications product. Supported This criterion is an integral part of the handset receiver design for 5000 series telephones. Mitel 5000 series IP phones meet FCC standards for electromagnetic shielding.
(j) Products that transmit or conduct information or communication, shall pass through cross-manufacturer, non-proprietary, industry-standard codes, translation protocols, formats or other information necessary to provide the information or communication in a usable format. Technologies, which use encoding, signal compression, format transformation, or similar techniques shall not remove information needed for access or shall restore it upon delivery. Not Supported  
(k)(1) Products, which have mechanically operated controls or keys, shall comply with the following: Controls and Keys shall be tactilely discernible without activating the controls or keys. Supported The dial pads on all 5000 series IP telephones are arranged in a standard manner, with a raised nub on the “5” key, thereby making tactile navigation easier for visually impaired users. Tactile navigation of the special function keys is facilitated by the use of a consistent key layout that includes at least one set of uniquely shaped controls that can act as a tactile navigation landmark.
(k)(2) Products which have mechanically operated controls or keys shall comply with the following: controls and keys shall be operable with one hand and shall not require tight grasping, pinching, twisting of the wrist. The force required to activate controls and keys shall be 5 lbs (22.2 N) maximum. Supported 5000 series IP telephones use 0.4 lb (1.7 N) of force to activate its controls and keys.
(k)(3) Products which have mechanically operated controls or keys shall comply with the following: If key repeat is supported, the delay before repeat shall be adjustable to at least 2 seconds. Key repeat rate shall be adjustable to 2 seconds per character. Supported 5000 series IP telephones do not have a repeat-key function. Keystroke activation is only on the upstroke of a key depression.
(k)(4) Products which have mechanically operated controls or keys shall comply with the following: The status of all locking or toggle controls or keys shall be visually discernible, and discernible either through touch or sound. Partially Supported The status of all locking or toggle keys, such as the microphone button, is indicated by LED.
Section 1194.31
Functional Performance Criteria

Mitel 5000 Series IP Business Telephones

Criteria Is Criteria Supported? Remarks and Explanations
(a) At least one mode of operation and information retrieval that does not require user vision shall be provided, or support for assistive technology used by people who are blind or visually impaired shall be provided. Supported Support for this standard is described in the comments for sections 1194.23(e) and 1194.23(k)(1).
(b) At least one mode of operation and information retrieval that does not require visual acuity greater than 20/70 shall be provided in audio and enlarged print output working together or independently, or support for assistive technology used by people who are visually impaired shall be provided. Supported

At normal working distances, visual acuity greater than 20/70 is not required.

The alpha-numeric displays on 5000 series IP phones comply with the following paragraph 707.5.6.2 of the ADA accessibility design guidelines (published November 16, 1999 by the Federal Register):

  • Characters displayed on a screen shall be in a sans serif font.
  • Characters shall be a minimum of 0.19 inches (4.8 mm) high, based on the size of the uppercase letter “I”. (The height of the uppercase letter “I” in the display for 5000 series phones is 5.6 mm.)
  • Characters shall contrast against their background, with light characters on a dark background and dark characters on a light background. (Most 5000 series telephones have a backlit display with adjustable contrast levels.)
(c) At least one mode of operation and information retrieval that does not require user hearing shall be provided, or support for Assistive Technology used by people who are deaf or hard of hearing shall be provided Partially Supported

The features in 5000 series IP telephones that support TTY compatibility are described in the comments for sections 1194.23(b) and 1194.23(j). Features that provide enhanced audio are described in the comments for sections 1194.23(f) and 1194.23(g). Support for assistive hearing devices is described in the comments for sections 1194.23(h) and 1194.23(i).

In addition to these features, all 5000 series IP telephones visually display incoming calls, thereby satisfying 1194.23(e), and permit the user to adjust the volume and pitch of the ringer.

(d) Where audio information is important for the use of a product, at least one mode of operation and information retrieval shall be provided in an enhanced auditory fashion, or support for assistive hearing devices shall be provided. Supported The enhanced audio features of 5000 series IP telephones are described in the comments for sections 1194.23(f) and 1194.23(g). Support for assistive hearing devices is described in the comments for sections 1194.23(h) and 1194.23(i). All 5000 series telephones provide a visual indication of incoming calls (satisfying 1194.23(e)) and permit the user to adjust the volume and pitch of the ringer.
(e) At least one mode of operation and information retrieval that does not require user speech shall be provided, or support for Assistive Technology used by people with disabilities shall be provided. Supported The controls for 5000 series telephones do not require the use of speech. The TTY-compatibility features of these phones are described in the comments for sections 1194.23(b) and 1194.23(j).
(f) At least one mode of operation and information retrieval that does not require fine motor control or simultaneous actions and that is operable with limited reach and strength shall be provided. Supported The operational characteristics of all controls in 5000 series IP telephones (e.g., the amount of strength required to press a button) are within the limits specified by paragraph 1194.23(k)(2). No simultaneous actions (e.g., pressing two buttons at the same time) are required.

This information does not constitute legal advice nor does it represent, warrant or guarantee a disabled employee's ability to access and use your organization’s information with the same dexterity as other employees in your organization.

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