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englishlibrary/Mitel/Home/ServicesAndSupport/Accessibility/MessagingServer/MessagingServerMessaging Server
Mitel is committed to ensuring that its products are designed with the highest standards of accessibility. Below is a table that outlines how the Mitel Messaging Server conforms to section 508 of the United States Access Board’s Electronic and Information Technology Accessibility Standards, specifically subsections 1194.22 Web-based Internet Information and Applications, 1194.23 Telecommunications products, and 1194.31 Functional Performance Criteria. These criteria represent the test for Equivalent Facilitation under section 1194.5.
Section 1194.22
Web-based Internet Information and Applications
Mitel Messaging Server
Criteria
Is Criteria Supported?
Remarks and Explanations
(a) A text equivalent for every non-text element shall be provided (e.g., via "alt", "longdesc", or in element content).
Not Applicable
(b) Equivalent alternatives for any multimedia presentation shall be synchronized with the presentation.
Not Applicable
The Mitel Messaging Server does not directly offer multimedia capabilities.
(c) Web pages shall be designed so that all information conveyed with colour is also available without colour, for example from context or markup.
Not Applicable
(d) Documents shall be organized so they are readable without requiring an associated style sheet.
Not Applicable
(e) Redundant text links shall be provided for each active region of a server-side image map.
Not Applicable
(f) Client-side image maps shall be provided instead of server-side image maps except where the regions cannot be defined with an available geometric shape.
Not Applicable
(g) Row and column headers shall be identified for data tables.
Not Applicable
(h) Markup shall be used to associate data cells and header cells for data tables that have two or more logical levels of row or column headers.
Not Applicable
(i) Frames shall be titled with text that facilitates frame identification and navigation.
Not Applicable
(j) Pages shall be designed to avoid causing the screen to flicker with a frequency greater than 2 hertz and lower than 55 hertz.
Supported
There are no interface elements that cause the screen to flicker.
(k) A text-only page, with equivalent information or functionality, shall be provided to make a Web site comply with the provisions of this part, when compliance cannot be accomplished in any other way. The content of the text-only page shall be updated whenever the primary page changes.
Not Applicable
(l) When pages utilize scripting languages to display content, or to create interface elements, the information provided by the script shall be identified with functional text that can be read by assistive technology.
Supported
Mitel Messaging Server uses scripting languages to create a textual interface. This content can be read by a screen reader.
(m) When a Web page requires that an applet, plug-in or other application be present on the client system to interpret page content, the page must provide a link to a plug-in or applet that complies with 1194.21(a) through (l).
Unknown
WebClient requires Java plug-in 1.3.1_03 and Java run-time environment to be implemented. It is unknown if this complies with 1194.21(a) through (l).
(n) When electronic forms are designed to be completed online, the form shall allow people using assistive technology to access the information, field elements, and functionality required for completion and submission of the form, including all directions and cues.
Not Applicable
(o) A method shall be provided that permits users to skip repetitive navigation links.
Not Supported
(p) When a timed response is required, the user shall be alerted and given sufficient time to indicate more time is required.
Not Applicable
Section 1194.23
Telecommunications Products
Mitel Messaging Server
Criteria
Is Criteria Supported?
Remarks and Explanations
(a) Telecommunications products or systems which provide a function allowing voice communication and which do not themselves provide a TTY functionality shall provide a standard non-acoustic connection point for TTYs. Microphones shall be capable of being turned on and off to allow the user to intermix speech with TTY use.
Supported
Advanced Unified Messaging offers text-to-speech (TTS) functionality for the deaf. TTS events (such as hearing an e-mail using TTS from a cell phone) are synchronized back to the e-mail server so all actions (forward/delete/reply) taken remotely are reflected in the user’s e-mail account. Additionally, Advanced Unified Messaging subscribers who listen to emails via telephone user interface (TUI) can elect to send a voice reply direct from the TUI back to the originator of the e-mail.
(b) Telecommunications products which include voice communication functionality shall support all commonly used cross-manufacturer non-proprietary standard TTY signal protocols.
Not Supported
The Messaging Server does not currently have a TTY interface. This is scheduled for Release 2.
(c) Voice mail, auto-attendant, and interactive voice response telecommunications systems shall be usable by TTY users with their TTYs.
Supported
Messaging Server uses a powerful engine to perform TTS conversion using Scansoft™ award-winning RealSpeak™. The flexible TTS engine plays the names users have assigned to their folders and also plays emails over the telephone.
(d) Voice mail, messaging, auto-attendant, and interactive voice response telecommunications systems that require a response from a user within a time interval, shall give an alert when the time interval is about to run out, and shall provide sufficient time for the user to indicate more time is required.
Supported
The control buttons in the Messaging Server do not change meaning after a time-out period. The system administrator can adjust the number of retries before the server prompts the user to make an entry or be disconnected.
(e) Where provided, caller identification and similar telecommunications functions shall also be available for users of TTYs, and for users who cannot see displays.
Supported
The Messaging Server announces and shows the caller ID for all voice mail if caller identification information is available.
(f) For transmitted voice signals, telecommunications products shall provide a gain adjustable up to a minimum of 20 dB. For incremental volume control, at least one intermediate step of 12 dB of gain shall be provided.
Not Applicable
This is a function of the Mitel 4000 and 5000 series telephones connected to the Messaging Server. For more information, please the response tables for Mitel telephones.
(g) If the telecommunications product allows a user to adjust the receive volume, a function shall be provided to automatically reset the volume to the default level after every use.
Not Applicable
(h) Where a telecommunications product delivers output by an audio transducer which is normally held up to the ear, a means for effective magnetic wireless coupling to hearing technologies shall be provided.
Not Applicable
(i) Interference to hearing technologies (including hearing aids, cochlear implants, and assistive listening devices) shall be reduced to the lowest possible level that allows a user of hearing technologies to utilize the telecommunications product.
Not Applicable
This is a function of the telephone connected to the Messaging Server. For more information, please see the response tables for Mitel 4000 and 5000 series telephones.
(j) Products that transmit or conduct information or communication shall pass through cross-manufacturer, non-proprietary, industry-standard codes, translation protocols, formats or other information necessary to provide the information or communication in a usable format. Technologies which use encoding, signal compression, format transformation, or similar techniques shall not remove information needed for access or shall restore it upon delivery.
Supported
The Messaging Server supports standard audio codecs using industry standard procedures.
(k)(1) Products, which have mechanically operated controls or keys, shall comply with the following: controls and keys shall be tactilely discernible without activating the controls or keys.
Not Applicable
(k)(2) Products, which have mechanically operated controls or keys, shall comply with the following: Controls and Keys shall be operable with one hand and shall not require tight grasping, pinching, twisting of the wrist. The force required to activate controls and keys shall be 5 lbs. (22.2N) maximum.
Not Applicable
(k)(3) Products, which have mechanically operated controls or keys, shall comply with the following: If key repeat is supported, the delay before repeat shall be adjustable to at least 2 seconds. Key repeat rate shall be adjustable to 2 seconds per character.
Not Applicable
(k)(4) Products, which have mechanically operated controls or keys, shall comply with the following: The status of all locking or toggle controls or keys shall be visually discernible, and discernible either through touch or sound.
Not Applicable
Section 1194.31
Functional Performance Criteria
Mitel Messaging Server
Criteria
Is Criteria Supported?
Remarks and Explanations
(a) At least one mode of operation and information retrieval that does not require user vision shall be provided, or support for assistive technology used by people who are blind or visually impaired shall be provided.
Partially Supported
The Messaging Server, by default, is a touch-tone, DTMF-based system that requires user input by keypad. However, voice mails and emails may be heard through a phone using TTS functionality.
(b) At least one mode of operation and information retrieval that does not require visual acuity greater than 20/70 shall be provided in audio and enlarged print output working together or independently, or support for assistive technology used by people who are visually impaired shall be provided.
Supported
When a blind person uses the touch-tone key pad on his or her telephone, the Messaging Server will relay audible instructions. Alternatively, a Web-based GUI enables deaf users to manage messages and mailbox functions.
(c) At least one mode of operation and information retrieval that does not require user hearing shall be provided, or support for assistive technology used by people who are deaf or hard of hearing shall be provided.
Supported
All message types (voice, e-mail and fax) can be accessed, viewed and managed from a single, unified e-mail inbox or Web interface. Voice files are stored as industry-standard WAV format. Though the Messaging Server does not currently support speech-to-text, if the WAV format is supported by an assistive technology, it may be possible to convert voice files to text. The Messaging Server does, however, provide a Web-based interface to allow deaf users to visually manage mailbox functions and settings.
(d) Where audio information is important for the use of a product, at least one mode of operation and information retrieval shall be provided in an enhanced auditory fashion, or support for assistive hearing devices shall be provided.
Supported
The audio output level of the Messaging Server is user-adjustable.
(e) At least one mode of operation and information retrieval that does not require user speech shall be provided, or support for assistive technology used by people with disabilities shall be provided.
Supported
Users can access solution features through their telephone keypad.
(f) At least one mode of operation and information retrieval that does not require fine motor control or simultaneous actions and that is operable with limited reach and strength shall be provided.
Supported
Users can access Messaging Server features through a telephone keypad, which does not require fine motor control or simultaneous actions.
This information does not constitute legal advice nor does it represent, warrant or guarantee a disabled employee's ability to access and use your agency's information with the same dexterity as other employees in your agency.
englishlibrary/Mitel/Home/ServicesAndSupport/Accessibility/MessagingServer/MessagingServer-bodyMessaging Server
